Benjamin Morales

Detail-oriented and results-driven Loss Prevention Security Specialist II with hands-on experience driving shrinkage reduction, leading complex internal/external investigations, and executing high-value asset protection projects across Amazon fulfillment and logistics networks. Holds a B.A. in Criminal Justice with a minor in Insurance and Risk Management, backed by Wicklander-Zulawski interviewing certification. Seeking to leverage proven investigative expertise, data-driven risk management, and cross-functional leadership to advance within Amazon in the Greater Chicago Area.

Loss Prevention Security Specialist II (LSS II) - AMAZON - Joliet, IL | Detroit, MI | Indianapolis, IN

(2023-05)

• Execute comprehensive physical security and loss prevention strategies to safeguard personnel, property, and supply chain assets across multi-site fulfillment centers, including Joliet, IL.
• Spearhead multi-million-dollar shrinkage reduction initiatives, utilizing advanced surveillance systems, data analytics, and root-cause analysis to mitigate high-value inventory loss.
• Conduct complex internal and external investigations, leveraging Wicklander-Zulawski (WZ) interviewing techniques to complete detailed, policy-compliant incident reports.
• Partner directly with local law enforcement, legal counsel, and site leadership to streamline evidence handoff and support legal prosecution protocols.
• Promoted/advanced through Amazon Loss Prevention roles (starting from College Summer Intern), consistently achieving high safety, compliance, and security KPIs.

Customer Service Representative - SPARTY'S (MICHIGAN STATE UNIVERSITY) - East Lansing, MI

(2022-09 - 2023-05)

• Delivered high-volume point-of-sale operations while balancing a full-time academic schedule.
• Resolved customer inquiries, managed daily inventory flow, and ensured register auditing accuracy.

Lot Associate & Customer Service Specialist - HOME DEPOT - Homewood, IL

(2020-11 - 2022-09)

• Managed lot logistics, load operations, and seasonal merchandise movement across departments.
• Maintained inventory standards and supported store safety protocols during peak operational seasons.

Shift Customer Service Representative - DAIRY QUEEN - Homewood, IL

(2018-03 - 2020-09)

• Handled keyholder responsibilities including opening/closing procedures, cash reconciliations, and facility security.
• Managed site logistics, inventory stocking, and event setup operations.

Bachelor of Arts - Criminal Justice; Minor: Insurance and Risk Management - MICHIGAN STATE UNIVERSITY (2024-04)