Golf Wholesale Coordinator at PGA National Resort & Spa (2023-01 – 2026-09)
- Manage wholesale, travel-industry, and golf-package accounts, serving as a primary contact from initial inquiry through booking, payment, and post-stay follow-up.
- Prepare customized quotes, contracts, proposals, invoices, and account documentation with close attention to rates, terms, and client requirements.
- Coordinate golf reservations, tee times, accommodations, transportation, and detailed itineraries to deliver seamless group experiences.
- Strengthen repeat business through responsive account service, proactive communication, and recommendations tailored to client needs and budgets.
- Identify opportunities to upsell rooms, golf packages, upgrades, and resort services while supporting revenue and customer-satisfaction goals.
- Resolve booking, billing, and service concerns by partnering with golf operations, reservations, accounting, and other resort departments.
- Maintain accurate booking and account records and track deposits, commissions, payments, revenue, and account activity.
Golf Sales Manager – Buddy Groups at PGA National Resort & Spa (2020-08 – 2023-01)
- Sold, planned, and executed golf experiences for buddy groups, guiding clients through package selection, event details, and resort offerings.
- Developed and maintained client relationships that supported repeat business, referrals, and overall account growth.
- Created tailored proposals and recommendations based on group preferences, schedules, and budgets while pursuing established sales goals.
- Coordinated event logistics across golf operations and resort departments, managed changing priorities, and ensured accurate execution.
- Resolved client concerns promptly and professionally to maximize satisfaction with the overall PGA National experience.
Reservations Sales Agent at PGA National Resort & Spa (2018-07 – 2020-08)
- Assisted guests by phone and email with hotel and resort reservations, rates, room types, amenities, packages, and availability.
- Recommended options based on guest needs and budgets and upsold upgraded rooms, packages, and additional services.
- Created, modified, and canceled reservations; accurately entered guest, payment, and special-request information into the reservation system.
- Explained deposit, cancellation, and refund policies and resolved booking issues while protecting confidential guest and payment information.
- Communicated special requests to hotel departments and contributed to sales, conversion, and service goals.
Office Manager at MSK Real Estate Holding LLC (2015-10 – 2018-06)
- Coordinated vendors, realtors, and tenants to keep daily property and office operations running efficiently.
- Managed invoice processing and timely payments and resolved tenant and vendor issues through consistent follow-up.
- Developed an online sales business for multiple products and represented the business at antique and community markets.
Account Executive at Beny Sofer, Inc. (2013-10 – 2015-10)
- Managed relationships with independent retailers nationwide and developed inventory-positioning plans for key merchandise categories.
- Created sales strategies to improve business performance and profitability and traveled extensively to present new products and support accounts.
Account Representative at Classique Creations (2007-01 – 2013-10)
- Served as account liaison for independent retailers, responding to pricing, design, timing, invoicing, and service inquiries.
- Managed the special-order process, including custom design requests, pricing, order processing, invoicing, and issue resolution.
- Represented product lines at major trade and trunk shows, including JCK Las Vegas, and educated retailers and buyers on product features and quality.
- Proposed new products and procedures and contributed fresh designs that balanced customer appeal with efficient price points.
Assistant to Vice President of Sales at Ritani (2004-01 – 2007-01)
Account Executive at Royal Chain (2002-01 – 2004-01)
Line Manager at BH Multi Com. (1997-01 – 2002-01)
