Bethany Hicks

Fleet specialist | Northern Arizona University | Flagstaff, AZ | September 2019 – Current.

Manages department communication with a complex and diverse customer base.
Handled the development, planning, and completion of projects.
Provides excellent customer service via face-to-face, telephone, and email base communications.
Responsible for process improvement and productivity maximization.

-Accountable for analyzing financials, rental utilization metrics, and vehicle fuel consumption.

Quality assurance review of monthly partnership transaction data.
Independently organize daily workflow to regularly exceed leadership expectations.
Leveraged high attention to detail while inspecting vehicles for defects such as scratches and torn upholstery.
Supervised and trained fleet services employees.
Interviewed candidates for fleet service positions including management roles.

Student Engagement Intern | Northern Arizona University | Flagstaff, AZ | Fall semester 2022

Planned, promoted, and hosted school of communication events for students to attend.
Created graphics for event promotion and student announcements. - Wrote monthly student newsletters.

-Supported other program planners from the College of Social Behavior Sciences by attending and speaking at their events.

Teacher Aide | Northern Arizona University | Flagstaff, AZ | Spring semester 2022

Graded tests and homework assignments.
Worked with students to help them understand the theory of photography.
Identified students who were struggling with the curriculum and provided extended assistance.

Photography Lab Assistant | Northern Arizona University | Flagstaff, AZ| Spring Semester 2022.

Mastered industry-standard equipment while completing a variety of creative projects.
Taught students how to use professional-grade photography printers. - Helped photographers set up and tear down equipment.
Maintained the cleanliness of the lab.

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