Smartsheet Specialist - BJU PRESS
(2026-06)
Part-time position
- Develop Smartsheet-based workflows to support business processes, project tracking, task management, and reporting.
- Build, test, troubleshoot, and optimize automated workflows using conditional logic, task dependencies, status changes, and date-driven processes.
- Analyze existing business processes and translate operational requirements into scalable solutions.
Program Coordination & Operations - BOB JONES UNIVERSITY
(2015-06 - 2026-05)
- Supervised and trained approximately 20 employees annually while managing scheduling, timekeeping, and office operations.
- Led cross-functional planning and execution of large-scale programs and events.
- Managed communications, publications, workflows, and high-volume service delivery.
- Improved processes to increase operational efficiency and consistency.
Payroll Specialist - BOB JONES UNIVERSITY
(2014-07 - 2015-05)
- Payroll verification
- Employee Records
- Benefits
- FMLA Administration
Office Administrator - BOB JONES UNIVERSITY
(2013-08 - 2014-06)
- Coordinated scheduling
- School-wide communication
- Detailed record keeping
Practice Manager - Summers Orthodontics
(1999 - 2013)
- Managed day-to-day practice operations, including payroll, employee benefits, insurance administration, customer communication, and confidential records.
- Developed and implemented systems, templates, and workflows that improved operational efficiency, reporting accuracy, and staff productivity.
- Streamlined insurance claims and benefits-quoting processes, improving accuracy and financial transparency for patients.
- Led practice branding, marketing, and customer communication strategies to support patient engagement and business growth.
- Trained employees on software systems, procedures, and operational processes while continuously evaluating opportunities for service and workflow improvement.
Office Manager - Prudential C. Dan Joyner Real Estate
(1996 - 1999)
- Coordinated contract-to-close administrative processes and developed marketing materials for high-value residential listings and subdivisions.
- Tracked agent sales and referral performance and trained new agents on MLS systems and office processes.
- Supervised and trained administrative staff while supporting day-to-day real estate office operations.
