OPERATIONS MANAGER - CAROLINA HERRERA, PUIG - Houston, TX
(2025-09)
- Direct daily store operations, preventive maintenance, vendor scheduling (HVAC, repairs, carpet cleaning), and expense management to maintain full brand aesthetic standards.
- Oversee all inventory processes, including weekly cycle counts, RTVs, transfers, consignments, and shipments; to ensure product flow, protect asset integrity, and meet shrink targets.
- Manage POS operations via Cegid Y2, serving as the primary on-site technical contact for IT issues and collaborating with corporate finance on physical inventory reconciliations.
- Control operational expenses through accurate invoice coding and vendor AP/AR collaboration while enforcing strict loss prevention, physical security, and risk management protocols.
- Partner with the Boutique Director to develop staff, enforce personal appearance standards, direct floor coverage, and serve as Acting Manager on Duty in their absence.
OPERATIONS ASSOCIATE - LOUIS VUITTON, LVMH - Houston, TX
(2023-12 - 2025-09)
- Assist Operations manager in leading and guiding the team to be at compliance.
- Exceeded KPI compliance within first month of employment raising scores from 70% to 98.01%
- Maintaining an average of 96% even during construction, lead the team to Exceed expectations.
- Bring learning interest to new technologies and procedure updates.
- Ensure organization of all back of house and front of the store for optimal employee experience.
- Service reception and client contact, working on repair services.
- Secure BOH efficiency and problem solving within timely manner.
- Successful participation at Local Trunk show with corporate partnership from all US and full store opening planning and execution.
OPERATIONS COORDINATOR - CARTIER, RICHEMONT - Houston, TX
(2018-08 - 2023-12)
- Supervised daily operations and team activities in the absence of the store director for 11 months, ensuring smooth business continuity and operational excellence.
- Ensured team compliance with Maison policies and procedures, improving operational efficiency.
- Coordinated daily operations, including opening/closing, stock movements, and inventory control.
- Prevented stock loss by overseeing high-value product handling and implementing quality control measures.
- Collaborated with boutique management to resolve issues and streamline processes, enhancing team performance.
- Managed financial transactions and timely submission of daily reports.
- Supported e-commerce operations, with seamless client experience across channels.
- Led successful inventory control, contributing to a smooth annual inventory process.
- Worked with the team to execute boutique audits and implement action plans for improvements.
- Optimized inventory and product flow, ensuring optimal storage and timely replenishment.
- Elevated operational standards, driving a 25% increase in inventory accuracy.
- Supported a team that achieved a 98% compliance rate during audits.
- Consistently ensured smooth stock movements, preventing loss and improving efficiency by 15%.
- Successfully led the team and maintained high performance in the absence of a director, ensuring business continuity.
DEPARTMENT MANAGER - ACCESSORIES - SAINT BERNARD SPORT INC - Houston, TX
(2016-04 - 2018-08)
- Led operational duties, providing exceptional customer service and increasing sales performance.
- Managed inventory, pricing, and merchandising strategies to optimize store performance.
- Ranked #1 Houston salesperson for Q1 2018, achieved $343K in sales.
- Awarded 3rd place as a million-dollar seller in 2017.
- Trained sales associates in product knowledge, customer service, and effective sales techniques.
- Assisted in visual merchandising strategies that contributed to a 12% increase in sales.
- Recognized for winning multiple contests and achieving individual brand sales goals.
STORE MANAGER - EVERYTHING BUT WATER LLC - Houston, TX
(2013-05 - 2016-04)
- Achieved sales targets for 13 consecutive months, exceeding goals by 21% on average.
- Recognized for top performance and frequent contest wins within the company.
- Served as a recruiter and trainer, opening new store locations and developing staff.
- Implemented new staff development programs, reducing turnover rates by 20%.
- Enhanced customer experience initiatives, increasing customer retention and satisfaction ratings.
SENIOR STORE MANAGER - CHARMING CHARLIE LLC - Houston, TX
(2012-11 - 2013-05)
- Assisted the store manager in all operational duties, visual merchandising, and customer service excellence.
- Led sales initiatives and shrink control strategies to drive profitability.
STORE MANAGER - SPIRIT HALLOWEEN SPENCER'S GIFTS - Houston, TX
(2012-08 - 2012-11)
- Successfully opened a new store ahead of schedule, maximizing sales.
- Achieved #1 ranking in sales and donation collections for the Spirit of Children Foundation.
STORE MANAGER - BETSEY JOHNSON LLC - Houston, TX
(2011-02 - 2012-08)
I have built clientele through fashion and product knowledge, as well as excellent hands-on customer service to:
- Excel in total sales as well as achieve highest ADT in store.
- Consistently ranked in the top three in dress sales district wide
- Win numerous incentive programs the company offered
- Mastered operational aspects of store, as well as hire and train staff to be proficient in all aspects of store operations.
SENIOR GRAPHIC DESIGNER - GREG JENSEN - Houston, TX
(2010-03 - 2011-02)
- Convert sketches to three dimensional models utilizing Rhinoceros and Rhino Gold 3D programming.
- Transfer models to Roland CNC 3D milling machines
- Process of designing website utilizing DreamWorks and basic html in association with Adobe CS5 (Photoshop, Illustrator and Bridge)
- Responsible for the design and production of all marketing and stationary system.
- Casting assistant, mold reproduction, polish and refinish.
ASSISTANT MANAGER - HOT TOPIC INC - Houston, TX
(2006-04 - 2010-03)
