Mental Health Rehabilitation Technician I at Behavioral Health Services (2025-06 – Present)
Transitional Engagement and Supportive Services/Behavioral Health Transitional Care
- Follow the Health Insurance Portability and Accountability Act (HIPAA) to prevent any violation of patient privacy.
- Build rapport with clients and provide emotional support.
- Monitor the mental health of patients.
- Ensure the delivery of appropriate services.
- Make interagency and community referrals and ensure linkage to community resources.
- Create safety plans for high-risk clients to reduce the exacerbation of clients' symptoms.
- Obtain collateral information from clients and clients' family members to link clients to the appropriate services.
- Provide crisis interventions and other support services to clients to ensure they receive appropriate care.
- Coordinate appropriate services, such as targeted case management, as necessary for the client's ongoing treatment.
- Provide support and information to the client's family members to ensure the client's adherence to treatment and encourage positive change in the client.
- Present high-risk client cases during team meetings for recommendations to provide clients with appropriate services.
- Collaborate with clinicians and psychiatrists to provide relevant information regarding clients' biopsychosocial health status.
- Conduct home/field visits.
- Proficient knowledge of electronic health records system (Smartcare) to receive updates and submit notes regarding the clients' mental health.
- Coordinate safe discharges for hospitalized clients.
- Complete and follow cultural diversity training.
Eligibility Technician at Department of Social Services (2025-05 – 2025-06)
Medi-Cal/Cal-Fresh
- Trained in California Medi-Cal/Cal-Fresh regulations.
Office Assistant II/III at Department of Social Services (2024-05 – 2025-05)
IHSS
- Perform various clerical, payroll, and other tasks, including answering phone calls, greeting clients, sorting mail, taking and delivering messages, etc.
- Other tasks include answering hotline calls, transferring calls to social workers, and taking messages for social workers.
- Responsible for all tasks in reception, such as making copies of various documents, including recipient applications, provider applications, private information, etc.
- Register providers during REVA orientation by scanning their IDs and Social Security cards to be inputted into the REVA program.
- Respond to emails from social workers and supervisors within our department regarding clients and providers.
- Organize client and provider files.
- Input client and provider information into CMIPS and REVA systems.
- Terminate and reinstate providers in clients' profiles.
- Prorate hours for reinstated or terminated providers.
- Input travel time information for providers who submitted paperwork.
- Issue timesheets electronically for providers.
- Generate stop payments and void checks.
- Scheduled home visits for social workers.
- Transport department vehicles for maintenance.
- Keep records of all clients and providers who need in-office assistance.
- Generated and faxed/mailed verification of employment for providers.
- Contact providers to acquire client information for REVA orientation registration.
- Mail out provider registration packets when requested.
- Scannned 426A forms to input into the CMIPS system.
- Respond to questions submitted via the Department of Social Services website.
Third-Key Holder at Claire's (2021-12 – 2024-06)
- Provide management with support in achieving sales goals across 3 or more departments.
- Display and suggest products to improve customers' experience and double sales.
- Process shipments and restock the store to make it presentable.
- Complete more than 20 sales transactions daily by using a point-of-sale system.
- Follow company policy to ensure a safe work environment, which complies with OSHA regulations.
- Perform opening and closing procedures, including counting registers and nightly paperwork.
- Process bank deposits nightly.
