Beyonce Padilla

Customer-focused claims and service professional with experience delivering compassionate support, resolving complex issues, training new team members and collaborating across departments to improve processes. Proven ability to thrive in fast-paced environments while maintaining accuracy, building strong interdepartmental relationships, and adapting to changing department needs. Recognized for strong communication, attention to detail, enthusiasm and a commitment to providing exceptional service.

Claims Specialist at Lincoln Heritage Life Insurance (2024-04 – Present)

• Provided compassionate, timely support for families during the loss of a loved one and always striving to deliver on the claim promise.
• Quickly adapted to a fast-paced claims environment by developing expertise in both claim setup and claim processing functions.
• Collaborated with teams to test new processes, provide feedback, and support successful implementation of new department procedures. Including PromiseXP (ACE Portal), SMS in Claims, and FAST.
• Maintained accuracy and attention to detail while providing support to my Set up Team as one of their specialists.
• Served as a department trainer, onboarding and mentoring new team members on claims procedures, systems, and best practices.
• Built strong working relationships across departments to ensure efficient claim processing and consistent service delivery.
• Demonstrated flexibility by learning multiple aspects of the claims process and supporting changing needs within my department.

Customer Service Representative at Lincoln Heritage Life Insurance (2020-12 – 2024-04)

• Applied problem solving skills to resolve customer inquiries and disputes.
• Answered approximately 100 calls daily utilizing courteous and professional manners to collect information and identify needs of customers.
• Met and exceeded productivity goals while constantly earning top satisfaction scores.
• Made long lasting connections with agents and customers

Cashier and Buyer at Once Upon A Child Tempe (2019-08 – 2020-08)

• Asked to be keyholder and would help supervise shifts with the Manager or Owner of the store.
• Lead a Buying team in researching, pricing, and tagging items from customers to put on the sales floor.
• Interacted with many different types of customers and built relationships with mothers to improve their visits.

Nonprofit Leadership Organization – Arizona State University

High School Diploma – Insight Academy (2018-05)