Leasing Agent - Central Florida - Central Florida
(2023-01)
- Conducted Property Tours
- Managed the leasing process from application to move-in
- Negotiated Lease Terms
- Performed Tenant Screening
Independent Contractor (Driver) - Uber/Lyft - Central Florida
(2019-07)
- Ensured that customers arrived safely at their destination.
- Focused on customer service and ensured riders had a pleasant trip, resulting in a 5.0 rating.
Benefits Specialist - Answernet/Plansource - Orlando, FL
(2018-07 - 2019-07)
- Skilled Benefits Specialist with in-depth understanding of all aspects of employee benefits and compensation.
- Proficient at complementary office tasks such as data entry, records management, and telephone communication.
- Specific knowledge of health and welfare, 401K, and employee pension plans.
Workflow Specialist - SunTrust Bank - Orlando, FL
(2007-07 - 2017-12)
- Assisted Relationship Managers and Branch Teammates via email with Problem Resolutions regarding their clients' Depository, Commercial Loans, and Commercial Credit Card accounts.
- Provided Support as a backup Supervisor to phone teammates.
- Trained New Employees.
- Took inbound calls pertaining to our Commercial/Business Banking clients.
Bank Teller - SunTrust Bank - Orlando, FL
- Handled transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
- Identified customer needs and provided information on new products and services.
Sales/Retention Specialist/Tech Support - Adelphia Communications - Orlando, FL
(2004-12 - 2007-07)
- Took inbound calls setting up orders for Cable TV and High-Speed Internet.
- Assisted clients with troubleshooting questions.
- Trained new Employees.
- Acted as a Team Lead.
- Retained Clients.
HR Assistant - Fairfield Resorts - Orlando, FL
(2004-08 - 2005-02)
- Input all the information of the applicants' application onto a Spreadsheet using Microsoft Excel.
- Pre-Interviewed candidates over the telephone to ensure they were qualified for the position.
- Conducted background checks on all New Hire Applicants. And the first half of the New Hire Training class.
- Answered incoming calls on a multi-line telephone system and directed them to the correct department. Answered visitor inquiries, directed them appropriately.
- Handled administrative tasks such as filing, faxing, and record-keeping.
