Bianca Hair

Results-driven customer service professional with call center experience handling 50+ inbound calls daily. Proven ability to resolve customer issues efficiently, maintain high satisfaction scores (~95%), and de-escalate challenging situations. Experienced with CRM systems including Five9 CVS. Seeking a call center position to deliver fast, accurate, and customer-focused support.

Call Center Representative at CVS (2024-10 – 2025-05)

Recognized for maintaining high performance metrics and consistent customer satisfaction.

• Handled 50–70 inbound calls daily
• Maintained ~95% customer satisfaction
• Resolved ~80% issues on first call
• Used CRM systems including Five9
• Navigated multiple systems simultaneously
• De-escalated frustrated customers
• Documented interactions accurately
• Followed scripts and compliance

Retail Associate at Marshalls (2022-09 – 2025-03)

Delivered excellent customer service in a high-volume retail environment.

• Delivered excellent customer service in a high-volume retail environment
• Assisted customers with purchases, returns, and issue resolution
• Trained and supported team members to improve service quality
• Resolved customer concerns and maintained positive experiences
• Managed inventory and merchandising to support sales performance

Python Developer Intern at Codeway (2026-03 – Present)

Developed internal tools and improved problem-solving skills.

• Developed internal tools and improved problem-solving skills
• Strengthened analytical thinking applicable to customer issue resolution

Project Intern at Codeway (2025-10 – 2025-12)

Assisted with database and team-based projects.

• Assisted with database and team-based projects
• Built strong collaboration and deadline management skills

Bachelor of Science in Cybersecurity – Abilene Christian University (2028)

High School Diploma