Bianca Jackson

Healthcare administration and senior services professional with experience in leadership, staff coordination, onboarding, admissions support, office operations, placement coordination, and client communication within assisted living, memory care, home care, and benefits support environments. Skilled in intake coordination, documentation management, scheduling, business office support, and maintaining organized daily operations.

Administrative Coordinator - Sitters R Us Home Care & Placement - Augusta, GA

(2015-10)

• Coordinate daily business office operations, scheduling, intake communication, and administrative support functions
• Maintain organized client records, confidential files, office documentation, and service tracking logs
• Serve as point of contact for families, clients, caregivers, and community partners regarding home care and placement support
• Assist with placement coordination, onboarding documentation, scheduling support, and communication workflows

Administrator / Care Coordinator - We Care Assisted Living - Aiken, SC

(2024-08 - 2024-12)

• Led daily community operations while supporting a resident-centered assisted living environment
• Conducted interviews, supported hiring decisions, onboarding, scheduling, and staff coordination processes
• Coordinated resident admissions, intake support, family communication, and transition processes
• Maintained compliance records, operational documentation, and administrative reporting

Medical Benefits Advocate - Nuclear Workers Institute Of America - Augusta, GA

(2025-03 - 2025-07)

• Provided administrative and client support for individuals navigating healthcare-related benefits programs
• Maintained organized intake documentation, case records, and tracking systems
• Communicated professionally with clients, providers, and team members regarding support services

Administrative Coordinator / Admissions Support - Augusta Gardens Senior Living & Memory Care - Augusta, GA

(2015-01 - 2016-07)

• Supported executive leadership with daily administrative operations and community coordination
• Facilitated onboarding support, employee documentation, and interview coordination
• Maintained HR documentation, payroll support records, employee files, and compliance tracking
• Coordinated admissions support, tours, move-ins, and resident onboarding processes

First Impressions Coordinator - Augusta Gardens Senior Living & Memory Care - Augusta, GA

(2014-07 - 2015-01)

• Managed front desk communication, scheduling, office coordination, and admissions support
• Processed office documentation and supported executive office functions

Medical Technician Supervisor - Augusta Gardens Senior Living & Memory Care - Augusta, GA

(2007-10 - 2014-07)

• Supervised daily medication technician and resident care support operations
• Supported scheduling coordination, shift operations, and resident service documentation
• Collaborated with leadership teams, families, and care staff to support continuity of care

Associate Degree - Medical Office Management / Administrative - Virginia College