Bianca

Results-driven Medical Assistance Eligibility Specialist with 14 years of experience in patient care, medical records, and customer service. Proficient in medical terminology, CPT coding, and EMR systems. Proven skills in data entry, insurance verification, and communication. Possess a Bachelor's in Health administration and a CPR Certification.

Maximize income specialist at Cornerstone Montgomery ACT Team (2025-02 – Present)

• Helps clients maximize their income and maintain financial stability as they transition into meaningful employment.
• Provides expert guidance on benefits counseling, benefits planning, and coordinating resources.
• Provide counseling to clients receiving disability benefits (such as SSI/SSDI) and help to process SSA application.
• Collaborate with clients' treatment teams, including vocational specialists and counselors, to ensure that employment and financial goals are aligned with their overall recovery plan.
• Assist with general employment-related tasks, including assessing job skills, preparing for interviews, and building resumes, as part of Cornerstone Montgomery's integrated employment model.

Prep Cook/Line Cook at Hook and Vine

• Prepare and cook items to include broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.
• Follow proper plate presentation and garnish set up for all dishes.
• Handles, stores and rotates all products properly
• Assists in food prep assignments during off-peak periods as needed.
• Closes the kitchen properly and follows the closing checklist for kitchen stations. Assists others in closing the kitchen.
• Attends all scheduled employee meetings and brings suggestions for improvement.
• Performs other related duties as assigned by the Kitchen Manager or manager-on-duty.

Medical Assistance Eligibility Specialist at Anne Arundel Health Department (2023-03 – 2025-02)

• Assisting the community with applying for Medical Assistance.
• Having the knowledge of MCHP/MA4F policies.
• applying MCHP/MA4F rules and regulations in making eligibility determinations.
• Basic administration duties such as faxing, answering calls, and etc.

Medical Records Coordinator at Chesapeake Potomac Home Health Agency (2021-03 – 2023-03)

• Organized and maintain health information both in paper and in EMR systems.
• Directs the uploading and entering of patient information.
• Pull charts for audits, peer review and other compliance reviews.
• Prepares close charts for billing.
• Basic administration duties such as filing, answering phones, and faxing.
• Ensure that the medical records are organized, accurate and complete.

Patient Care Coordinator at Medstar Shah Medical Group (2020-09 – 2021-09)

• Answer calls promptly to schedule patients for the radiology department.
• Make sure the patients demographics are up to date and inputed into the EHR accurately.
• Assist with manager duties with such as making sure that all the physician receive radiology reports in a timely manner.
• Assist with front desk duties: check in and check out patients, verify insurance, collect co-pays, and to make sure the techs have everything to perform scans accurately.

Call Center Representative at Righttime Medical Care (2019-11 – 2020-09)

• Facilitate outbound calls to patients.
• Schedule appointments for new and existing patients for all 20 locations.
• Take roughly 120 to 160 calls per day.
• Provide support and other information, as needed, to keep patients and customers satisfied.

Patient Account Manager at Phillips and Green, M.D (2016-12 – 2018-01)

• Review all invoices for appropriate documentation and approval prior to payment.
• Prioritize invoices and process checks and credit card payments.
• Respond to all attorneys and workers compensation inquiries.
• Reconcile vendor statements, research and correct discrepancies.
• Assist in month end closing.
• Maintain files and documentation thoroughly and accurately, In accordance to the business office policy and accepted accounting practices.
• Basic administrative duties which include faxing, coping, and etc.

Call Center Representative at Calvert Internal Medicine Group (2015-11 – 2016-12)

I have become a real asset to the company making the call center whole again. With my training and experience I have exceeded the standards over all the employees in the call center. I have reach the goal of 150 calls per day the first week training. My typing ability have shown in my messages sent to the provider. I have handled every bad situation like they should be handled.

• answer all calls promptly with being courteous and polite.
• take and relay patients messages appropriately
• help with faxing medical records when needed
• schedule patients appointments for 10+ physicians, nurse practitioners, and physicians assistants.
• Help assist with the front desk which included check in and check out, verifying insurance, collecting co pays.

Medical Transcriptionist at Calvert Memorial Hospital (2011-04 – 2015-12)

• Transcribe pathology reports as directed.
• Assist the pathologist with additional clerical task such as faxing reports, mailing specimen slides, filing pathology cards, and delivering pathology reports to physicians.

Telecommunication Operator at Calvert Memorial Hospital (2008-07 – 2015-12)

• Answer phones in polite and courteous manner.
• Direct calls to appropriate places
• Deal with face-to-face with the general public through the information desk.
• Page doctors and employees overhead and on pagers.
• Takes messages for the doctor's answering service.
• Use radio to have contact with security and maintenance

Bachelor degree in Psychology – University of Maryland Global Campus (2026-02)

High school diploma or GED – Northern High School (2006-06)