Bianca Pontes

I am a motivated, dependable, and customer-focused professional with experience in retail, food service, childcare, and hospitality. Currently pursuing a Master's degree in Art Therapy, I have developed strong communication, problem-solving, and interpersonal skills. My work experience has taught me how to thrive in fast-paced environments, provide exceptional customer service, handle responsibilities with professionalism, and work effectively as part of a team.

I am passionate about helping others, quick to learn new skills, and always willing to take on new challenges. Whether assisting customers, preparing beverages, caring for children, or collaborating with coworkers, I take pride in being reliable, adaptable, and creating positive experiences for those around me. I am seeking opportunities where I can continue to grow professionally while contributing a strong work ethic, positive attitude, and commitment to excellence.

Sales Associate at GAP (2025-01 – Present)

• Provide friendly and knowledgeable customer service
• Maintain knowledge of products and current collections
• Handle money and operate a point-of-sale system
• Assist with inventory management

Nanny at Private Family (2024-01 – Present)

• Provide attentive care for children in a supportive environment
• Responsibility and Reliability
• Organize creative, engaging, and age-appropriate activities
• Maintain a safe and clean environment
• Handle conflicts or behavioral issues calmly

Barista at Starbucks (2020-01 – 2024-12)

• Prepare and serve a variety of beverages and food
• Handle and process transactions
• Provide excellent communication and customer service to the general public
• Advertising product

Bachelor of Arts in Art Therapy – Albertus Magnus College (2026-05)

Minor in Criminal Justice – Albertus Magnus College (2026-05)

Certification in Bartending/Mixology and TIPS Certified – The Connecticut School of Bartending (2026-07)

CPR Trained 2026