Director of Product Management, Strategy and Commercialization at Visa (2020-06 – 2026-03)
Accountable for portfolio and project management and commercialization for Visa's pre and post dispute product portfolios. Managed/ influenced a team of 4 product managers and 7 engineering scrum teams, delivering products across five global regions.
- Grew Visa's predispute product revenue at 60%+ CAGR over three years, lifted product adoption 250%, and added $160M+ ARR by expanding issuer and merchant adoption and launching three monetized capabilities.
- Owned the three-year product roadmap and programs, executing the product strategy through portfolio planning, moving projects and programs from use case creation to release and support/ adoption.
- Improved portfolio gross margins by 12% by optimizing resource deployment and increasing delivery and support efficiency in collaboration with Engineering, CS and PS teams by rapid prototyping, automating support ticketing intake and reviews.
- Oversighted and managed critical projects hands-on, to ensure adherance to SDLC, minimizing change, tracking and mitigating risks, and ensuring <5% delays in deployment of projects over 12-month development timeframes.
- Conceived and rolled out an outcome-based product SDLC process that cut schedule and cost slippage from 50%+ to <5% and accelerated time-to-market by reducing delivery friction, increasing thruput and visibility.
- Ran cross-enterprise stakeholder engagements, providing constant visibility on progress, RAID, and tracking critical project KPIs such as cost, time, scope variance, resource deployment, etc.
- Increased stakeholder visibility and trust by implementing an optimized PDLC consisting of stakeholder steering committee reviews, and continuous feature prioritization gates.
- Optimized capital investments, improved feature launch efficiency, and release predictability by 35%+ by redesigning intake flow, implementing a new 'continuous intake and prioritization' process, and improving SDLC management.
- Participated in building a global high performing organization by hiring, training, and mentoring team members.
Senior Director, PORTFOLIO Strategy and Program Management at WeWork (2019-05 – 2020-03)
Promoted within three months to lead product and portfolio strategy and program management for a $500M+ digital product portfolio spanning member experience and internal platforms.
- Defined portfolio strategy and unified product roadmap across multiple business lines, aligning product direction with customer demand and revenue goals.
- Carried out portfolio planning, aligned AOP and capacity allocation with portfolio strategy and prioritization.
- Launched three new product lines on schedule and within budget, expanding monetization opportunities across the digital portfolio. Implemented Product-Led Growth motion for reduction of CAC.
- Streamlined budgeting, forecasting, AOP and capacity planning as a part of CTO's BizOps function.
- Established a cross-functional intake and prioritization model that brought sales, success, marketing, legal, compliance, and support voices into product planning earlier, reducing duplication across teams.
- Managed all internal and cross-enterprise digital projects with a team of 3 project managers.
Portfolio Lead, Mobile and Digital Products at Kohl's Technologies (2018-05 – 2019-03)
Owned mobile and in-store digital initiatives supporting $100M+ in commerce programs across Mobile, POS, and Stores.
- Lifted Kohl's digital traffic 35% YoY by leading the launch of multiple features in $100M+ loyalty and customer engagement portfolio across mobile and POS channels.
- Partnered with senior leadership to develop and own annual plans (AOP). Created projects and assured funding to implement projects to realize the AOP.
- Coordinated delivery across cross-enterprise stakeholders and senior executive leaders, prioritizing programs and aligning resourcing across multiyear priority initiatives.
- Established portfolio tracking, financial monitoring, and process metrics for a multiyear program of record across Mobile, POS, and Stores.
Executive Vice President and US Head, Strategy and Growth at RS Software (2015-06 – 2018-05)
Led the U.S. business covering product strategy and go-to-market for payment platforms. Key clients included Discover, Fidelity, Mastercard, WorldPay, and First Data.
- Triggered 75%+ YoY revenue growth and added $7M+ in annual new revenue across three years by rebuilding the GTM team, rebranding the portfolio, and reorganizing product and sales management.
- Cut customer acquisition cost from 110% to 35% over three years, restoring P&L health after a contract termination event that had dropped revenue by 85%.
- Launched and monetized eight new products and solutions for the payments industry, including a merchant boarding and underwriting platform, digital payment gateway, EMV self-certification workbench, and transaction format adapter.
- Lifted customer satisfaction from 87% to 95% by building a formal PMO and product management practice, deploying program metrics, and strengthening sales and marketing accountability for client management.
Senior Manager, PayPal-as-a-Service Digital Products Platform at PayPal (2012-05 – 2015-02)
Led PayPal's next-generation API product platform and developer experience build after two prior failed attempts. Defined program targets, governance, release planning, and MVP launches across participating product teams.
- Delivered 180+ RESTful APIs by refactoring 350+ legacy services, modernizing PayPal's developer platform and supporting enterprise and partner adoption at scale.
- Aligned 15+ engineering teams and senior stakeholders (CTO, multiple VPs) on program goals, requirements, execution structure, and release plans.
- Accelerated developer adoption through hackathons, marketing communications, and onboarding redesign; served as Agile Champions Committee member during enterprise-wide Agile adoption.
Project Manager, Enterprise Applications at Robert Half (2011-07 – 2012-05)
- Managed a portfolio of several programs for in-house technology and product teams.
- Managed program KPIS, used MS-project (web) to track projects
Checkout Project Manager at Walmart (2010-11 – 2011-06)
- Built PCI‑DSS‑certified e‑wallet and secure payments' platform for gift cards and digital goods.
- Enabled mobile and cross‑border payments through partnerships with Best Buy, MoneyGram
Vice President and Global Head, Solutions Delivery at RS Software (2002-02 – 2010-08)
- Catapulted revenue from $7M to $38M through product and services development initiatives serving Visa, First Data, Intuit, Cybersource, Authorize.Net, Ecometry, and McLean.
- Directed global delivery teams of 450+ engineers across the U.S., U.K., and EMEA on programs valued at $45M+; earned the Managing Director's Award for Excellence in program implementation and customer satisfaction.
