Data Center Technician at Microsoft (2026-04 – 2026-06)
Contract position working with high-density AI server architectures across a 5-building data center campus.
- Prepared, staged, set up, and performed startups and shutdowns of racks, hard drives, and switches according to specific instructions provided via checklists, guides, and standard protocols.
- Performed post-execution quality checks and verified that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Diagnosed, troubleshot, and executed component repairs on high-density NVIDIA H100, GB200, and GB300 AI server architectures across a 5-building data center campus to maximize cluster uptime
- Coordinated safe transport of heavy AI infrastructure cabinets using ServerLIFT systems
- Performed operations like reseating server blades and power supplies, replacing hardware components like FPGA, Network Card, internal and external cables, processors, heat sink, DIMMs and motherboards.
- Used putty to connect to the virtual machine remotely and used Hyper-V Manager to install smtk server inside the virtual machine to modify the server logs and motherboard folders.
- Applied advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
- Decommissioned hardware for complex changes and/or systems with complex interactions like upgrading entire racks following standard procedures.
- Disposed the failed DBDs like hard disk drives and solid state drives into the destruction bin.
- Escalated advanced tickets to appropriate data center operations management units and Technician Leads.
- Verified security compliance for decommissions.
- Followed procedures to communicate, report, and escalate incidents to appropriate data center operations management units and Technician Leads.
Desktop Technician at Great River Health (2026-03 – 2026-03)
Contract position deploying and maintaining desktop/laptop devices in clinical and administrative healthcare environments.
- Deployed, replaced and configured desktop and laptop devices in clinical and administrative environments.
- Imaged, staged, deployed and troubleshot new hardware.
- Worked onsite in hospitals and clinics by interacting directly with clinical staff, and adhering to healthcare compliance and security standards.
- Deployed and replaced desktop and laptop hardware across multiple departments.
- Imaged, configured, and staged devices according to organizational standards.
- Migrated user data, profiles, and peripherals to new equipment.
- Installed and configured Windows OS, standard software packages, and required applications.
- Provided onsite support during go-live device swaps to minimize workflow disruption.
- Troubleshot hardware, software, printer, and peripheral issues.
- Updated asset inventory and documented deployments accurately.
- Escalated complex technical issues to senior IT staff as needed.
- Followed established IT security, HIPAA, and organizational policies.
- Located downtime computers, specialty machines and renamed the PC for backup computers.
Tech Specialist at Daida (2024-11 – 2026-02)
- Prepared list of work station and machine and software applications to be installed
- Installed, configured, and maintained desktop/laptop environments for multiple users.
- Installed and updated software applications using SCCM and Intune, ensuring compliance with company standards.
- Provided Level 1 & 2 technical support, resolving hardware, software, and network issues in a timely manner.
- Collaborated with IT teams to implement security policies and optimize system performance.
- Created and maintained documentation for IT procedures and troubleshooting guides.
Onsite Maintenance Technician at Pitney Bowes (2022-12 – 2024-11)
- Troubleshoot, diagnose, install, and repair complex mechanical and electronic industrial equipment including conveyor systems, and sortation machines.
- Respond to equipment break down on emergency situations.
- Assist in maintaining the spare parts/supply inventory.
- Read and interpret schematics, charts, service manuals and parts diagram.
- Evaluate and assess equipment problems by troubleshooting and completing repairs in a timely manner.
- Perform electrical and mechanical repairs, preventative maintenance, and installations on industrial machinery.
- Use a multi-meter or any other type of electronic testing equipment to safely test or execute appropriate maintenance.
- Assure the sorting machines are running properly.
IT Field Technician at State Farm Insurance Company (2022-03 – 2022-08)
Contract position providing technical support for a large insurance client across multiple locations.
- Process new Hardware requests and PO's for new desktops, laptop, network printer/scanner.
- Installed and configured network printers/scanners and desktop/laptop installation for a large client in multiple locations.
- Setup, modify and troubleshoot any software and hardware components (wit, etc.)
- Perform system analyst work including reviewing, analyzing and evaluating business systems, process and data.
- Provided Level 1 & 2 technical support, resolving hardware, software, and network issues in a timely manner.
- Resolve both internal and external support requests utilizing remote access tools (Host App).
- Provided excellent customer service by assisting users' requests on time to meet their business needs.
- Assisted with large-scale deployments, including imaging and asset tagging of new devices.
- Conducted user training on new hardware and software to improve productivity and efficiency.
- Diagnosed and repaired hardware failures, ensuring minimal downtime for end-users.
- Managed user accounts and permissions through Active Directory.
Desktop Support Consultant at Aerotek (Client: Wells Fargo) (2019-03 – 2022-01)
- Performed actions one by one as given in instruction's list from company and setup machine and peripherals on user Desk and install applications and configure devices and check mark on list.
- Build document list of all devices and applications and hardware's configurations
- Installed and configured network printers/scanners and desktop/laptop
- Performed restore and backup of applications and setup networking and configuration
- Diagnose and resolve hardware and software issues using advanced troubleshooting techniques.
- Implement and manage automated scripts for routine maintenance and updates.
- Collaborated with IT teams to implement security policies and optimize system performance.
- Created and maintained documentation for IT procedures and troubleshooting guides.
- Collaborate with IT teams to enhance system performance and user experience.
