Bibi

Change Management and Digital Transformation professional with over 9 years of experience leading organizational, technological, and business transformation initiatives within the banking and financial services sector. Strong expertise in Organizational Change Management (OCM), stakeholder engagement, communication strategies, adoption planning, Agile delivery, and project leadership. Proven ability to drive organizational readiness, mitigate risks, and ensure successful implementation of strategic initiatives in highly regulated environments.

Change Manager / Senior IT Analyst at Santander (2023-03 – 2026-04)

• Led organizational change and adoption activities supporting enterprise-wide digital transformation initiatives.
• Conducted stakeholder mapping, impact assessments, and change readiness analyses.
• Designed and executed communication, engagement, and adoption plans for business and technology teams.
• Supported training initiatives and organizational readiness activities to accelerate adoption.
• Collaborated with CAB, senior leadership, and multidisciplinary teams in high-pressure banking environments.
• Served as Project Lead, Scrum Master, and Project Manager for mobile banking initiatives during the final year, coordinating delivery, Agile ceremonies, risks, dependencies, and stakeholder communication.

Digital Software Engineering Senior Analyst (Change Management) at Citibanamex (2021-12 – 2023-03)

• Led change and release management activities supporting digital transformation programs.
• Managed stakeholder alignment across development, QA, operations, and business teams.
• Coordinated Agile and Waterfall delivery models in hybrid environments.
• Reported project progress, risks, and adoption metrics to leadership and executive stakeholders.

Project Manager / Change Support at IBM (Client: Citibanamex) (2017-10 – 2019-12)

• Supported organizational and technology change initiatives within large-scale banking programs.
• Facilitated communication between business and technical teams to improve adoption and alignment.
• Managed release cycles and continuous improvement initiatives.
• Implemented preventive actions and process improvements based on incident analysis.

Bachelor's Degree in Information Technology Engineering – Universidad Tecnológica de la Región Norte de Guerrero

Applied Business Management – Brigham Young University (2028)