Bilal Ahmad

I'm a customer-focused professional with a strong background in sales, account management, and contact center operations. I enjoy building genuine relationships, understanding client needs, and finding solutions that create long-term value. With experience handling high-volume inquiries and managing diverse accounts, I bring adaptability, strong communication skills, and a consistent record of exceeding performance goals.

Sales Representative - Conviva - Remote, United States

(2021-08 - 2026-05)

• Generated new business through outbound prospecting, referrals, and relationship-building, consistently meeting or exceeding monthly sales targets.
• Presented and explained Conviva's products and services to potential clients, identifying needs and recommending tailored solutions.
• Built and maintained strong customer relationships to ensure satisfaction, retention, and repeat business.
• Handled objections professionally and used consultative selling techniques to successfully close deals.
• Accurately documented sales activities, follow-ups, and customer interactions in CRM systems to maintain pipeline organization and performance tracking.

Customer Service Representative - Insight Global - Texas, United States

(2018-03 - 2021-05)

• Respond promptly and professionally to client and candidate inquiries via phone, email, or chat.
• Provide accurate information about services, processes, and available opportunities.
• Maintain and update customer records in CRM systems.
• Resolve issues efficiently or escalate them to the appropriate team when necessary.
• Ensure a high level of customer satisfaction and professionalism in all interactions.

Truck Dispatcher - Rush Logistic - Fort Worth, Texas USA

(2015-02 - 2017-12)

• Assign and schedule drivers to routes based on shipment requirements and priorities.
• Communicate with drivers and clients regarding load details, routes, updates, and delivery schedules.
• Monitor shipments in real-time to ensure on-time delivery and resolve issues promptly.
• Maintain accurate records of driver logs, load assignments, and delivery confirmations.
• Ensure compliance with federal, state, and company transportation regulations.

BS - Political Science - Texas Southern University (2017-08 - 2022-03)