Bilal Shafiq

Highly skilled and versatile Assistant Manager with a proven track record of success in both the travel and hospitality industry. Adept at managing office operations, human resources, vendor relations, logistics, and inventory management. Possess strong communication, organizational, and leadership skills, with a keen ability to streamline operations, improve efficiency, and maintain optimal customer service standards. Seeking to leverage my extensive experience in a challenging role.

Assistant Manager at Dairy Queen (2025-11 – Present)

• Supported daily restaurant operations, including cash reconciliation, store closing, and inventory management.
• Supervised team members to maintain high service and performance standards.
• Monitored waste control, stock levels, and operational efficiency.
• Operated Chill & Grill equipment while ensuring food quality and safety compliance.
• Delivered excellent customer service and managed drive-thru operations for a seamless guest experience.
• Coordinated with staff and management to ensure smooth day-to-day operations.

Shift Lead at Gas Station (2024-12 – 2025-10)

• Managed daily store operations, including cash reconciliation and end-of-day closing procedures.
• Monitored fuel inventory, coordinated deliveries, and maintained accurate fuel records.
• Oversaw inventory control of retail merchandise and staple goods.
• Generated daily and monthly reports on fuel sales, inventory levels, and operational performance.

Assistant Manager Operations & Reservations at Aroma Holidays (2019-03 – 2021-10)

• Oversaw daily travel operations, reservations, and corporate account management.
• Managed and trained a team of 8–10 staff to maintain high service standards.
• Implemented process improvements to enhance operational efficiency and customer experience.
• Maintained strong corporate client relationships and delivered customized travel solutions.
• Tracked sales and operational performance, providing management reporting and insights.
• Managed high-volume travel reservations for individual and corporate clients.
• Delivered end-to-end customer support, ensuring a seamless travel experience.
• Supported sales initiatives and promotional campaigns to drive customer retention.
• Resolved booking issues, modifications, and travel-related inquiries.
• Trained and supervised junior team members.

Senior Reservations Executive at Aroma Travels (2016-01 – 2019-02)

• Managed high-volume travel reservations for individual and corporate clients.
• Delivered end-to-end customer support, ensuring a seamless travel experience.
• Maintained strong corporate client relationships and provided customized travel solutions.
• Supported sales initiatives and promotional campaigns to drive customer retention.
• Resolved booking issues, modifications, and travel-related inquiries.
• Trained and supervised junior team members.

Customer Service Representative at Al-Syed Travels (2012-03 – 2014-11)

• Delivered high-quality customer support for travel bookings and inquiries.
• Managed travel arrangements and customer requests efficiently.
• Assisted in lead generation and sales support activities.
• Maintained accurate booking records and customer documentation.
• Improved customer satisfaction through effective problem-solving and service excellence

Master of Business Administration in MBA – Greenwich University (2015-06)

Bachelor of Science in Business Administration in Finance – Greenwich University (2011-12)