Biljana Markovic

Seasoned professional with over 25 years of experience in retail management, customer service, and sales operations. Expert in optimizing operations, enhancing customer satisfaction, leading high-performing teams, and streamlining processes. Recognized for resolving disputes, driving efficiency, and delivering top-tier service excellence.

Co-Founder at Signature MODA (2025-01 – Present)

• Co-founded a luxury beauty and fashion event company with a charitable mission.
• Lead brand development, strategic partnerships, sponsorship acquisition, and event execution.
• Oversee vendor relations, marketing initiatives, and operational planning.

Inside Sales Customer Service Representative at Nichicon US (2012-03 – 2025-09)

• Delivered exceptional customer service via phone, email, and chat, resolving inquiries and complaints.
• Managed the entire order process including manual/EDI entry, tracking, expedites, cancellations, and open orders.
• Coordinated domestic and international shipping logistics, ensuring timely and accurate deliveries.
• Maintained accurate pricing, supported contract updates, and processed quotes through the Infor system.
• Informed customers about billing procedures, processed payments, provided shipping options, and issued RMAs.
• Managed inventory tracking, supported past-due payment follow-ups, and ensured proper documentation.
• Escalated quality issues to engineering and RSM, coordinated replacement parts, and handled factory expedites.

Store Manager at BCBG Max Azria Group (2010-04 – 2012-03)

• Managed daily store operations including opening/closing, cash handling, and POS updates.
• Identified cost-saving opportunities and implemented strategies to boost sales and profitability.
• Ensured compliance with safety regulations and company policies while managing schedules and banking.
• Recruited, trained, and supervised employees; maintained performance records and prepared reports.
• Oversaw inventory tracking and physical counts to minimize loss and exceed sales goals.

Store Manager at Nine West Group (1999-09 – 2010-04)

• Established and monitored customer service standards while driving sales and profitability.
• Prepared detailed reports on sales, expenses, and profits using data-driven decision-making.
• Optimized returns and exchanges, resolved disputes, and enhanced customer satisfaction.
• Managed staff recruitment, scheduling, performance reporting, and weekly goal-setting meetings.

A.A. in Interior Design – University of Arts in Belgrade