Billie Parker

Dental Insurance Coordinator at Lush Dental (2022-09 – 2026-03)

Managed all aspects of insurance coordination for a busy dental office, ensuring accurate and timely processing of claims

Managed all aspects of insurance coordination for a busy dental office, ensuring accurate and timely processing of claims
Verified patient insurance coverage and eligibility, minimizing claim denials and maximizing reimbursement
Maintained detailed records of insurance information, including policy numbers, coverage limits, and pre-authorization requirements
Followed up on outstanding claims to resolve any issues or discrepancies in a timely manner
Effectively communicated with patients regarding their insurance benefits and financial responsibilities
Assisted patients in understanding their insurance coverage limitations and helped them navigate the billing process
Responded to patient inquiries about insurance claims status or billing concerns in a professional and courteous manner
Identified trends in denied claims and implemented corrective actions to minimize future denials
Stayed updated on changes in dental coding guidelines, fee schedules, and reimbursement policies to ensure accurate claim submissions

Administrative Assistant/Receptionist at Intrepid Electric (2016-06 – 2021-06)

Coordinated administrative functions and provided reception services for an electric company

Coordinated travel arrangements including flights, accommodations, and transportation for executive team members
Created and maintained organized filing systems to ensure easy retrieval of documents
Screened incoming calls and emails, prioritizing messages based on urgency or importance
Managed office supplies inventory by monitoring stock levels and placing orders when necessary
Distributed incoming mail/packages to appropriate recipients within the organization in a timely manner
Maintained confidentiality of sensitive information such as employee records or financial data
Liaised with vendors to obtain quotes for office supplies or services at competitive prices while maintaining quality standards
Performed general clerical duties such as photocopying documents or filing paperwork
Maintained accurate records of employee attendance, leave requests, or performance evaluations

Online Technical Support at Sitel Group (2009-08 – 2013-08)

Answered incoming calls helping customers with their online issues, account inquiries and unlocking accounts

Answered incoming calls helping customers with their online issues, account inquiries and at times unlocking accounts so customers could restore access to their accounts, computer skills
Provided technical support to customers via phone, troubleshooting hardware and software issues
Performed remote diagnostics and troubleshooting to identify network connectivity problems
Maintained up-to-date knowledge of industry trends, emerging technologies, and product updates through continuous learning initiatives

Experience