Billy Dor

Results-driven and customer-focused professional with more than 12 years of experience in customer service, insurance sales, and government services. Proven ability to resolve complex customer issues, build lasting client relationships, and deliver outstanding service in fast-paced environments. Strong leadership, communication, and problem-solving skills with a demonstrated ability to take initiative and manage challenging situations effectively.

Fluent in English, French, and Haitian Creole, enabling exceptional service to diverse communities.

Insurance Sales Agent / Customer Service Representative at Direct Auto Insurance (2018-01 – Present)

• Assist customers with insurance quotes, policy changes, renewals, billing inquiries, and claims support.
• Provide exceptional customer service while consistently meeting sales and performance goals.
• Develop and maintain strong client relationships through effective communication and personalized service.
• Educate customers on insurance products and coverage options to help them make informed decisions.
• Resolve customer concerns promptly while ensuring compliance with company policies and procedures.
• Support retention efforts by identifying customer needs and recommending appropriate insurance solutions.

Customer Service Representative (Examiner) at Department of Motor Vehicles (DMV) (2014-01 – 2018-12)

• Assisted customers with driver's licenses, vehicle registrations, title transfers, and other state services.
• Ensured compliance with Florida state regulations and operational procedures.
• Handled a high volume of daily customer interactions while maintaining professionalism and accuracy.
• Resolved customer concerns efficiently and provided clear guidance on required documentation and processes.
• Maintained accurate records and performed administrative duties in a fast-paced environment.

Bachelor of Science – Florida Atlantic University (FAU)

Associate of Science – Palm Beach State College (2011-01 – 2011-12)

High School Diploma – Palm Beach Lakes High School (2002-01 – 2002-12)