Client Success Manager at Absorb Software Inc (2023-09 – Present)
- Manage a portfolio of 60 clients, collaborating daily with integrations, client advocacy, and account management teams to ensure smooth operations and consistently high satisfaction.
- Support clients from the initial stages of their LMS journey, tailoring each platform to align with their specific goals, branding, and organizational needs.
- Lead weekly client meetings to address technical questions, provide product and add-on recommendations, and communicate upcoming software enhancements that support long-term LMS growth.
- Partner with aligned account managers to develop and execute strategic plans, facilitating annual business reviews that spark meaningful conversations and uncover upsell opportunities.
- Act as a trusted advisor, helping clients translate business objectives into platform success through proactive guidance and solution-driven conversations.
- Consistently exceed quarterly KPIs in areas such as upsell generation, ARR growth, client satisfaction, business review quality, and retention across the book of business.
Client Success Specialist at Indeed.com (2022-06 – 2023-03)
- Coordinated daily with account executives to service 210 clients within my books of business. This ensured high levels of satisfaction and retention. Recorded all actions and resolutions via Salesforce.
- Lead check-ins on a weekly basis with stakeholders to tackle client-based pain points, effectively assess their needs, and offer solutions to improve their implementation of our product.
- Initiated 1:1 meetings with clients to onboard them with the knowledge of key products and services that would positively impact their utilization of our toolset.
- Consistently met and exceeded expectations for quarterly KPI standards related to client retention and impact coverage.
- Collaborated with internal support teams to review client metrics to identify pain points and determine next steps in ensuring that our clients are experiencing value with our products.
Sales Development Representative at Teachers Pay Teachers (2021-09 – 2022-06)
- Collaborated weekly with directors, managers and team members to develop strategies for overall team success.
- Identified and prospected qualified sales leads for product demonstrations and relayed pertinent details to the sales team for follow-through.
- Built and managed an accurate sales pipeline to maintain a high volume of work activity.
- Developed complete understanding of the company product in order to successfully react to customer objections and other competitive questions.
