Billy Restelle

I am an extremely inquisitive and analytical individual with a deep passion for understanding how technology works, both in its operation and when it malfunctions. My background includes an Associate's degree in Computer Technology and Information Systems , complemented by over eight years of experience in customer service and six years in computer hardware and repair. I thrive on overcoming challenges, constantly seeking new insights, and excel at explaining complex technical issues in an easy-to-understand manner.

I've built my professional journey around supporting people and understanding technology. It started with diverse experiences, including my time as a Media Operator at New Hope Baptist Church, where I managed technical equipment like soundboards and presentations, and also assisted people with their phones and tablets, including data recovery and troubleshooting. This is where I first really dove into hands-on computer repair and maintenance, learning how to clean, replace components, upgrade systems, and the importance of good documentation.

I also gained early customer service skills as a Pizza Delivery Driver, handling orders, cash, and explaining our offerings.

My career then naturally evolved towards more direct customer and technical support. As a Verizon Wireless Sales Representative, I became adept at helping customers find the best solutions for their needs, explaining intricate billing systems, and ensuring they understood their services and discounts, consistently achieving strong sales results. After that, I worked as a Sales Agent for Secure24 ADT, focusing on promoting home security.

More recently, as a Customer Support Representative at Five Star Call Centers, I honed my skills in troubleshooting apps on customer devices, resetting passwords, and, crucially, explaining complex technical issues without any jargon. I also gained valuable experience in de-escalating situations and assisting highly frustrated customers. Currently, I'm at Walmart as a Cashier, where I continue to assist customers directly with self-checkout, provide product information, and manage store areas.

Throughout these roles, I've developed a robust and well-rounded skill set spanning customer service, technical support, troubleshooting, and hands-on hardware knowledge.

I earned my Associate's degree in Computer Science and Information Technology from Texarkana College, which I attended from January 2013 to May 2016. I am keen to continue my education and pursue my bachelor's degree when the opportunity arises, demonstrating my commitment to ongoing professional development.