Blake Smith-Patterson

Motivated professional with 8+ years of knowledge in a high-pressure luxury retail sales environment as a sales associate and management roles. My result-oriented mindset keeps me focused and driven to evolve by navigating my professional growth and development. My goals are to continue refining my skills in HR, Management, and always stay improving my day-to-day business results. This mindset has kept me focused on constantly connecting with others to accomplish the best possible outcome alone, or as a team when faced with new and difficult challenges.

Nordstrom Rack, Customer Service

Mall Of America, MN - 10/17/2021 - Present

Reference: SM Jessica Adelman - (952) 854-3131

• Morning team member check-ins, delegate secondary tasks, rewards memberships expectations, achievements and highlights from following business days , help direct focus when needed throughout the business day.
• Recruiting, onboarding, HR services, inventory management, optimizing time management, and over all store operations.
• Training and developing associates in daily routine, company procedures, rewards/credit card knowledge, customer servicing, POS systems, ecommerce.
• Work Day, MPOS, POS, Tc53 radios, word doc, ect. 
• Managing payroll and employee schedules
• Nightly store closing (MIC), cash room, daily recap to all store management, ensuring the sale floor is ready for the following business day, ect.

Lake Washington High School - Kirkland, WA Graduated in 2014

High school diploma

Cascadia College - Bothell, WA 2014 - 2016

Business