Claims Adjuster at Kemper (2022-03 – Present)
- Investigate, evaluate, and settle insurance claims.
- Determine whether the insurance policy covers the loss claimed.
- Decide the appropriate amount the insurance company should pay.
- Ensure that claims are not fraudulent.
- Answer inbound calls regarding open and closed claims.
- Assist coworkers with claim questions.
Customer Service Representative at Workforce Solutions (2021-01 – 2022-03)
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Answered basic unemployment insurance questions
Office Coordinator/admin. Assistant at PREMIEANT INC (2019 – 2020)
- Oversee the work of office employees to ensure they meet deadlines and company standards
- Answering phone calls and emails from company staff and office clients
- Interviewing and training new office employees
- Maintained employee files organized and up to date
Customer Care Representative, Maximus at MAXIMUS (2017 – 2019)
- Provided state benefit information to client
- Assisted Texas client apply for state benefits over the phone
- Hear and process client complaints
- Performed content for peers to follow different call flows
Sales Representative, Convergys at CONVERGYS (2015 – 2016)
- Listen to and resolve customer complaints regarding services, products, or personnel
- Provide staff with assistance in of advertising products or services
- Provide clients with estimates of the costs
- Recommend products to customers, based on customers' needs and interests.
HR Assistant at Petal Pusher (2012-01 – 2015-01)
- Perform administrative work, including scheduling, maintaining files and sorting mail for the Human Resources department
- Enter employment data into computer database
- Assist HR supervisors with the hiring process, including submitting job postings online and scheduling candidate interviews
- Track and update hourly employee leaves of absence
- Coordinate logistics for new hire orientations and employee training sessions
