Clinic Director at Amen Clinics (2023-01 – 2026-01)
Led all daily operations of a specialty behavioral health clinic with full accountability for staff, providers, patient experience, and financial performance.
- Managed a team of 6 employees and 3 physicians/providers, fostering a culture of accountability and customer service excellence.
- Drove patient satisfaction scores from 68% to 78% through targeted service redesign and workflow improvements.
- Ranked top-3 across all Amen Clinics locations in supplement sales revenue — a standout result for a smaller-volume clinic.
- Managed outsourced customer service and sales functions, overseeing vendor performance and alignment with clinic standards.
- Oversaw HIPAA compliance, PHI security, regulatory readiness, scheduling optimization, and provider utilization strategies.
Regional Operations & Development Manager at Platinum Dental Partners (2019-01 – 2023-01)
Oversaw operational performance across 17 dental practices, with accountability for production, collections, retention, and patient satisfaction KPIs.
- Managed insurance billing, AR, and collections across all locations — including aging reports, denial management, and payer follow-up.
- Supported treatment planning workflows to improve case acceptance, insurance verification, and patient financial counseling.
- Managed P&L and payroll for all 17 offices, including monthly doctor payroll processing.
- Led recruiting, onboarding, training, and coaching of practice managers and staff; conducted monthly corporate meetings.
- Standardized systems and operational playbooks region-wide, improving consistency and profitability.
Financial / Billing Manager at Pleasanton Prosthodontics (2019-01 – 2019-12)
- Managed all aspects of accounts receivable, collections, and insurance claims processing.
- Prepared and presented treatment plans and financial arrangements to patients; coordinated surgeries with referring offices.
- Processed day-end and month-end reports; reconciled and audited aging reports for accuracy.
Office Manager at John T. Smaha DDS (2017-01 – 2019-12)
- Managed full front-office operations including scheduling, insurance verification, billing, collections, and AR.
- Reviewed treatment plans with patients, assisted with credit applications and financial arrangements.
- Processed insurance and secondary claims; coordinated reimbursements and resolved claim issues.
- Managed staff payroll, organized team meetings, and implemented social media marketing initiatives.
Office Manager at Bexter M. Yang DDS MS (2016-01 – 2017-12)
- Oversaw daily practice operations including scheduling, patient intake, insurance verification, and collections.
- Devised and implemented office financial policy and procedures; audited EOD and monthly financial reports.
- Processed and submitted insurance claims; managed AR, reconciled payments, and resolved claim issues.
- Served as in-house marketing coordinator; built and maintained referring doctor relationships.
Assistant Business Manager at Western Dental (2014-01 – 2015-12)
- Supervised front office staff and assisted in new patient exams.
- Served as Patient Care Coordinator, averaging $100,000/month in treatment sales.
- Prepared and presented treatment plans and financial contracts; managed Denti-Cal billing and patient payment plans.
Accounts Receivable & Collections Specialist at Coast Distribution Systems (1990-01 – 1999-12)
Managed full-cycle accounts receivable and collections for a national distribution company over a 7-year tenure.
- Processed and reconciled customer accounts, tracked outstanding balances, and followed up on delinquent accounts.
- Handled credit evaluations, payment arrangements, and dispute resolution to minimize bad debt and maintain cash flow.
