Blessing Ezekiel

Detail-oriented Customer Service Representative with over 5 years of experience delivering exceptional client support across retail and digital platforms. Skilled in team leadership, communication, and case management to enhance customer satisfaction and loyalty. Passionate about tutoring and content writing with a strong foundation in social media marketing strategies. Adept at managing chat support, resolving complex issues quickly and effectively, and driving positive customer feedback.

Customer Service Team Lead at Brightwave Retail Solutions (2020-06 – Present)

• Lead a team of customer service representatives supporting both in-store and online retail customers.

Social Media Marketing Coordinator at Creative Spark Media (2018-03 – 2020-05)

• Developed and executed content strategies across social media platforms to increase brand engagement.

Private Tutor & Writing Coach at Freelance (2017-01 – Present)

• Provided personalized tutoring for high school and college students in writing, communication, and social media skills.

Certification in Digital Marketing & Social Media – HubSpot Academy (2019-04 – 2019-06)

Bachelor's Degree in Nursing – Azuza Pacific University (2026)