Blessing Muti

Detail-oriented healthcare and customer support professional with experience handling confidential information, identity verification, accurate documentation, data entry, customer inquiries, and healthcare records. Experienced in documenting resident status and interventions in clinical records and daily logs, maintaining confidentiality, and following established procedures. Additional experience in authentication and compliance-focused customer service, AI content quality review, and data management governance.

Strong Microsoft

Office, digital systems, communication, problem-solving, and high-volume workflow skills. Prepared to support Datavant's Health Information Specialist operations with accuracy, privacy, customer service, and productivity.

Customer Service & Member Support Specialist at Teleperformance (USAA) (2025-11 – Present)

• Authenticate customer identities and verify information before providing account assistance, supporting secure handling of confidential member data.
• Resolve account-access issues, guide members through online account setup and digital services, and provide clear instructions.
• Accurately document customer interactions, update information, and escalate complex issues according to established procedures.
• Work within quality, compliance, and productivity standards while handling a high volume of customer requests.

Content Reviewer (Remote) at TELUS AI International (2026-03 – Present)

• Review digital content for quality, accuracy, and policy compliance using detailed guidelines.
• Investigate issues, document findings accurately, and maintain productivity targets in a remote environment.
• Apply strong attention to detail and consistent judgment when reviewing sensitive or policy-controlled information.

Caregiver at Harmony Senior Services (2025-01 – Present)

• Accurately document resident status, changes, incidents, and interventions in clinical records and daily logs.
• Maintain confidential communication with residents, families, and the nursing team and follow confidentiality policies regarding resident information.
• Report health concerns and changes promptly to appropriate staff while following established care and documentation procedures.
• Collaborate with nursing staff and follow supervisor instructions while maintaining professional, detail-oriented service.

Caregiver at Dignified Care (2024-09 – 2025-01)

• Monitored client status and reported health concerns to medical staff using accurate and timely communication.
• Maintained client records and supported safe, organized care environments.
• Provided professional service while protecting client dignity, privacy, and confidential information.

Senior Recruitment Consultant at Mutzy Recruitment (2023 – 2024)

• Managed confidential candidate documentation, maintained accurate records, and resolved applicant inquiries.
• Communicated with candidates throughout recruitment processes and coordinated information across multiple stakeholders.

Senior Recruitment Consultant at Samson Courses (2021 – 2023)

• Maintained candidate information and documentation while supporting enrollment and program inquiries.
• Communicated with prospective students through email, webinars, and digital channels while maintaining accurate records.

Online English Tutor at Skyeng (2018 – 2024)

• Delivered virtual customer-focused instruction while maintaining learner records, progress documentation, and engagement.
• Communicated clearly with learners and adapted support to individual needs in a remote environment.

Front Office Clerk at Meikles Hotel (2008 – 2011)

• Handled customer inquiries, reservations, front-desk documentation, and record maintenance with accuracy and professionalism.

MBA in Business Administration – Management College of Southern Africa (MANCOSA)

National Diploma in Tourism & Hospitality Management – Belvedere Technical Teachers College