Blue

Entry-level IT professional with hands-on experience in computer repair, quality assurance testing, and troubleshooting hardware/software issues. CompTIA A+ and Network+ certified with experience supporting Windows and macOS environments. Currently pursuing a degree in Cybersecurity and Information Assurance.

QC Technician – Computer Repair - IDOC Device Repair - Macomb, IL

(2024-03 - 2026-05)

• Performed functional testing and quality assurance on repaired laptops, desktops, and mobile devices
• Diagnosed hardware and software failures using troubleshooting procedures
• Documented repair results and verified devices met operational standards

Stocker/Customer Service - Walmart - Macomb, IL

(2022-11 - 2024-03)

• Maintained inventory accuracy and assisted customers in a fast-paced retail environment
• Worked collaboratively with team members to meet stocking and operational goals

Bachelor of Science - Cybersecurity - Western Governors University (2027-05)

Associate of Applied Science - Computer Information Systems - Spoon River College (2024-05)