Bolarinwa Bello

Experienced professional with a strong background in data analysis, technical support, and fraud investigation. Proficient in MySQL, Python, and SQL, with expertise in data visualization and reporting using BI tools. Demonstrates a commitment to maintaining data quality and fostering collaboration in team environments. Skilled in leveraging analytics and AI tools to drive insights and support decision-making processes.

Fraud Analyst - Bank of America

(2024-09 - 2026-01)

• Investigated customer fraud claims.
• Analyzed patterns for fraudulent activity.
• Assisted in disputing unauthorized transactions.
• Engaged with internal and external entities to resolve issues.
• Reported scams and phishing incidents.

Help Desk Specialist - Westat

(2023-09 - 2024-09)

• Directed Level 1 & 2 technicians.
• Provided technical support for systems and software.
• Maintained user guides and streamlined workflows.
• Supported network teams to resolve technical issues.
• Achieved a 98% customer satisfaction score.

System Support Technician II - Alorica

(2021-02 - 2022-06)

• Diagnosed complex hardware and network issues.
• Conducted root-cause analysis for technical problems.
• Supported team knowledge development.
• Implemented network security practices.
• Performed system imaging and software deployment.

Public Sector Sales Commission - Morgan Stanley

(2020-01 - 2022-02)

• Validated sales commission data accuracy using SQL queries and BI tools.
• Created automated reporting tools to streamline data analysis.
• Designed dashboards leveraging ThoughtSpot and other BI tools.
• Conducted data analyses with encryption systems to ensure security.
• Documented findings for compliance and audits, ensuring data quality.

Help Desk Technician - UMBC Library

(2017-02 - 2019-11)

• Provided Tier 1 & 2 technical support.
• Handled system updates and software installations.
• Managed user permissions in Active Directory.
• Resolved connectivity and hardware issues.
• Supported remote users via RDP and VPN solutions.

B.S. - Information Systems - University of Maryland, Baltimore County (2020)

Masters in Business Administration - MBA - University of Maryland, Global Campus (2024)