Office Assistant at Panda's Classes LLC (2025-12 – Present)
- Managed student lesson scheduling, cancellations, and rescheduling
- Assisted students, parents, and instructors with questions and requests
- Provided friendly and professional front-desk customer service
- Answered phone calls, emails, and messages in a timely manner
- Maintained accurate student records and updated account information
- Processed payments, registrations, and lesson-related transactions
- Coordinated instructor schedules and communicated schedule changes
- Welcomed students and families upon arrival and maintained a professional reception area
Concierge / Security Guard at Umbrella Security Services (2023-02 – 2025-12)
- Delivered consistent, high-quality service to residents, visitors, and vendors
- Assisted with inquiries, directions, and access in a professional manner
- Resolved conflicts and handled concerns efficiently to maintain a positive environment
- Managed and organized resident packages in the mailroom, ensuring accurate distribution and accountability
- Monitored company email communications and printed/distributed community updates as needed
- Managed multiple responsibilities while monitoring entry points and maintaining security protocols
- Maintained accurate records using Gate Sentry system
Security Guard at Eagles Point Security (2021-12 – 2023-02)
- Interacted with the public to provide assistance and support
- Responded to customer concerns and escalated issues when necessary
- Maintained detailed reports and logs with accuracy
- Communicated effectively with team members to ensure smooth operations
Courtesy Clerk at Vons Pavilions (2020-03 – 2021-12)
- Provided friendly, efficient customer service by assisting shoppers with groceries and carry-outs
- Helped customers locate products and answered questions to improve their shopping experience
- Maintained clean, organized store areas including bagging stations and parking lot
- Supported front-end operations by bagging groceries quickly and accurately
- Worked collaboratively with cashiers and team members to ensure smooth store operations
