Project Manager/NLP Strategist
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I want to be part of a dynamic, energetic team creating cutting-edge, user-centric, ethical technology solutions.
My goal is to be part of a team who is bridging the gap between humans and machines, providing seamless and efficient solutions that empower individuals and businesses to exceed their goals in this increasingly digital world while constantly pushing the boundaries of AI, ML, NLP, NLG and chatbot design.
AI will never replace humans, but humans using AI will replace humans who do not and I want to be a shaping force in what that future looks like.
Natural Language Processing Strategist/Project Manager
Aug 2018 - Present · 7 yrs 2 mos
Hermitage, TN
Lead the team that delivered and trained all chatbot skills
Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production
Trained enterprise ecosystem with over 4,000 distinct endpoints
Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data
Oversaw data analytics and design of custom dashboards to report efficacy data
Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone
Delivered Scaled Agile, waterfall, and Kanban
Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements
Developed and maintained standards that incorporated company guidelines and chatbot best practices
Developed and lead Citizen Trainer/Citizen Developer program
Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries
Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support
Trained over 150 trainersLead the team that delivered and trained all chatbot skills Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production Trained enterprise ecosystem with over 4,000 distinct endpoints Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data Oversaw data analytics and design of custom dashboards to report efficacy data Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone Delivered Scaled Agile, waterfall, and Kanban Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements Developed and maintained standards that incorporated company guidelines and chatbot best practices Developed and lead Citizen Trainer/Citizen Developer program Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries Creation of course materials Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support Trained over 150 trainers
Product Design, Critical Thinking and +25 skills
Talestry · Full-timeTalestry · Full-time
Aug 2018 - Jan 2020 · 1 yr 6 mosAug 2018 to Jan 2020 · 1 yr 6 mos
United States · On-siteUnited States · On-site
Led the team building custom coded bots
Served as a consultant for the POC developing the first low code/no code chatbot platform
Led dev scrums, trainer scrums
Captured business requirements and led end-to-end project delivery
Offered Specialist Role as a full-time position
Lead the team that delivered and trained all chatbot skills
Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production
Trained enterprise ecosystem with over 4,000 distinct endpoints
Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data
Oversaw data analytics and design of custom dashboards to report efficacy data
Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone
Delivered Scaled Agile, waterfall, and Kanban
Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements
Developed and maintained standards that incorporated company guidelines and chatbot best practices
Developed and lead Citizen Trainer/Citizen Developer program
Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries
Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support
Trained over 150 trainersLead the team that delivered and trained all chatbot skills Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production Trained enterprise ecosystem with over 4,000 distinct endpoints Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data Oversaw data analytics and design of custom dashboards to report efficacy data Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone Delivered Scaled Agile, waterfall, and Kanban Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements Developed and maintained standards that incorporated company guidelines and chatbot best practices Developed and lead Citizen Trainer/Citizen Developer program Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries Creation of course materials Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support Trained over 150 trainer
Aug 2018 - Present · 7 yrs 2 mosAug 2018 to Present · 7 yrs 2 mos
Hermitage, TNHermitage, TN
Lead the team that delivered and trained all chatbot skills
Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production
Trained enterprise ecosystem with over 4,000 distinct endpoints
Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data
Oversaw data analytics and design of custom dashboards to report efficacy data
Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone
Delivered Scaled Agile, waterfall, and Kanban
Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements
Developed and maintained standards that incorporated company guidelines and chatbot best practices
Developed and lead Citizen Trainer/Citizen Developer program
Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries
Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support
Trained over 150 trainersLead the team that delivered and trained all chatbot skills Delivered over 200 chatbot skills including reactive and proactive with all skills sustaining over 94% accuracy in production Trained enterprise ecosystem with over 4,000 distinct endpoints Designed chatbot skills including static information, API, Microsoft Visual Designer, RPA integration, database fallback, NLG, and NLP Captured business requirements and designed chatbot skills to exceed their expectations with skills built based on best practice learned through industry standards, internal research, user feedback, and empirical data Oversaw data analytics and design of custom dashboards to report efficacy data Approval of chatbot content aligning firm brand standards; diversity, equity, and inclusion missions; and chatbot branding to maintain consistent personality and tone Delivered Scaled Agile, waterfall, and Kanban Owned relationship with Deloitte’s risk/legal/cyber/OGC/OCP teams to ensure compliance with all risk and legal requirements Developed and maintained standards that incorporated company guidelines and chatbot best practices Developed and lead Citizen Trainer/Citizen Developer program Provided three levels of training/certification from simple Q&A type skills to advanced skills using direct responses; simple, complex, nested, and looping routers; entities, Microsoft Visual Designer, adaptive cards, APIs, dictionaries Creation of course materials Teaching, teaching other trainers to deliver training, and supervision of other teacher trainers ongoing education, citizen trainer/developer support Trained over 150 trainers
Product Design, Critical Thinking and +25 skills
Natural Language Processing Strategist/Project Manager
Talestry · Full-time
Aug 2018 - Jan 2020 · 1 yr 6 mos
Led the team building custom coded bots
Served as a consultant for the POC developing the first low code/no code chatbot platform
Led dev scrums, trainer scrums
Captured business requirements and led end-to-end project delivery
Offered Specialist Role as a full-time position
Led the team building custom coded bots
Served as a consultant for the POC developing the first low code/no code chatbot platform
Led dev scrums, trainer scrums
Captured business requirements and led end-to-end project delivery
Offered Specialist Role as a full-time position
