Bonnie Young

I have spent my career working my way from the clinical side of dentistry into operations and leadership, giving me a good understanding of both the patient and business sides of a practice. Known for finding what isn't working, simplifying processes, and helping teams improve. My experience includes revenue cycle management, financial performance, scheduling, provider productivity, and KPI reporting.

I have reduced AR by more than 40% and helped support consistent 2-3% year-over-year growth through better processes, reporting, and team performance.

Senior Practice Manager at Made Ya Smile (Multi-Site DSO) (2022-10 – Present)

• Oversaw day-to-day operations for multiple high-volume dental practices and working closely with both clinical and administrative teams.
• Monitor production, collections, AR, scheduling, provider utilization, and patient satisfaction to understand where practices are doing well and where they need attention.
• Use Tableau and practice management system reports to find revenue opportunities, improve practice performance, and support consistent 2-3% year-over-year growth.
• Work with teams to improve scheduling, patient flow, and provider productivity while keeping the patient experience in mind.
• Partner with regional and corporate leadership on practice performance, compliance, process improvements, and growth.
• Managed daily operations including HR, payroll, staffing, scheduling, and financial performance.

OFFICE MANAGER at Shoop Dentistry (2020-08 – 2022-05)

• Oversaw day-to-day operations for a private practice dental office.
• Managed daily operations including HR, payroll, staffing, scheduling, and financial performance.
• Managed the full revenue cycle from insurance verification and claim submission, denial resolution, AR follow-up, payment posting, and patient collections.
• Reduced AR aging by 40% by improving insurance accuracy, creating more consistent follow-up processes, and making better use of PMS automation.
• Adjusted provider schedule to reduce downtime and improve daily production.

LEAD DENTAL ASSISTANT at South Hill Family Dentistry (2016-06 – 2020-08)

• Supported a busy dental practice with general dentistry, endodontics, and oral surgery.
• Helped improve supply management, contributing to a 2% reduction in supply expenses.
• Utilized iTero scanning technology for restorative workflows and patient education.
• Cross-trained in front office operations including scheduling, insurance verification, and patient check-in/out processes.

Bachelor of Science in Business – Healthcare Management – Western Governors University (2019 – 2022)

Associate of Arts in Dental Assisting – Bates Technical College (2001 – 2002)