Supervisor / Administrative Support
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Energetic, purposeful, professional with years of experience in the customer service arena. Able to learn, adapt and anticipate the needs of customers in any given situation.
Supervisor / Administrative Support - Burrell Motor Coach
(2022-08 - 2025-02)
Performs a variety of general clerical duties in support of the office including typing, filing, duplicating, and distributing materials related to assigned duties. Provided invoices for schools and outside vendors according to established procedures; prepared purchase orders as assigned. Serves as receptionist, answers telephone calls and directs calls to appropriate personnel.
Input data into the computer system; maintains automated records and reports related to assigned activities. Communicate with personnel, parents, and outside agencies to exchange information, coordinate activities and resolve issues or concerns. Learn department or program objectives, policies, procedures, and goals.
Driver - Lyft
(2018-07 - 2022-08)
Drive passengers to their desired destination safely and efficiently
Call Center Representative / Pre-Certification Specialist - Smart Pain Management
(2017-01 - 2018-07)
Responsible for handling customer service interactions, addressing inquiries, and providing solutions over the phone in a high-volume metrics-driven setting (Awarded outstanding Representative and promoted to Pre-Certification and authorization of surgical postings for various insurance carriers. Responsible for obtaining, tracking, extending authorizations, denials, and appeals. Worked as a patient liaison between insurance carriers and physicians.
Recognize, evaluated, solved, and corrected errors. Maintained an effective relationship between other employees, patients, physicians, organizations, and the public. Met and exceeded productivity goals as established by the department and prepared daily productivity reports for the supervisor's review.
