Bozidar Novkovic

Accomplished operations leader with extensive management experience in the airline and food service industries. Proven success overseeing large-scale operations, driving process improvements, and ensuring regulatory compliance. Skilled in cross-functional team leadership, customer relationship management, and financial oversight, including budgeting and P&L.

Director of Operation at LSG SKY CHEFS (2025-12 – 2026-06)

• Promoted to Director of Operation in from AUS to PHX
• Drove continuous improvement using Lean manufacturing principles, improving efficiency, cost, and service metrics
• Developed and executed the annual business plan and budget in alignment with regional strategy, driving financial performance
• Ensured optimal deployment of people, equipment, materials, and capital resources to maximize productivity
• Led, developed, and motivated a diverse workforce, including unionized teams, to achieve operational goals
• Partnered closely with Sales, Culinary, Finance, HR, Supply Chain, and external stakeholders to support business objectives
• Initiated and managed capital projects to support growth and operational excellence, enhancing facility capabilities
• Ensured all customer contracts, company standards, and delivery commitments were consistently met, maintaining client satisfaction

Account Manager / Operations Manager at LSG SKY CHEFS (2016-08 – 2025-12)

• Maintained customer specifications and monitored changes to ensure service consistency
• Coordinated and participated in all Customer Service Center evaluations by the customer, distributing feedback to department Managers and ensuring timely response
• Monitored and ensured kitchen facility compliance with airlines' safety expectations, reducing incidents
• Developed, documented, and maintained flight attendant comment and delay database to improve service quality
• Monitored and ensured compliance with customer specifications and equipment, policies, and procedures (FDA, HACCP, etc.) in cooperation with the responsible Quality Manager
• Developed and maintained an excellent relationship with the customers, fostering loyalty and repeat business

General Manager at Flights Services and systems (2021-12 – 2022-06)

• Oversaw daily Anchorage operations, ensuring smooth and efficient workflow
• Created and managed staff schedules to optimize coverage and productivity
• Conducted daily meetings with airline customer management to address operational needs
• Generated invoices through GP system (AR and AP), ensuring accurate financial records
• Entered daily P&L data to monitor financial performance and support decision-making
• Processed daily Paycom and ADP inputs to ensure timely payroll and HR compliance

Bachelor of Sport and Physical education in Physical Therapy – Faculty of sport and physical education (2011-09 – 2015-05)