Senior Data Quality Analyst at Citibank (2024-11 – Present)
- Partnered with the Enterprise Chief Data Office to author procedure guidelines and standards governing Data Certification and Data Quality management across the organization.
- Engineered analytical methods to detect data patterns and surface quality deficiencies across multiple enterprise data sources, accelerating root-cause identification.
- Drove Data Quality resolution strategies, reducing recurring data integrity issues and strengthening downstream reporting accuracy.
Lead Data Analyst at TIAA (2021-09 – 2025-03)
- Delivered analytical tools and insights to Product Management teams that identified key drivers of money movement, directly supporting product retention and acquisition strategy.
- Built standardized reporting suite for business partners covering client experience metrics, investment product performance, and fund-flow analytics adopted by senior leadership for ongoing decision-making.
- Mined mainframe databases to surface high-impact analysis for senior leadership, reducing manual reporting effort and improving data turnaround time.
Senior Product Pricing & Profitability Analyst at TIAA Bank (2018-03 – 2021-09)
- Managed an enterprise product profitability system to analyze account- and client-level P&L incorporating all attributable and allocated costs, informing pricing strategy across the product portfolio.
- Produced executive-level reporting suite on client profitability, competitor rate analysis, acquisition costs, and pricing history used as primary input for senior leadership and board communications.
- Established competitor rate beta analysis framework that enabled proactive pricing responses and improved competitive positioning.
Financial Reporting Analyst at Florida Blue (2016-06 – 2018-03)
- Designed and implemented YTD reporting templates using data warehousing techniques, delivering real-time plan vs. forecast variance visibility to finance leadership.
- Built executive dashboard for sales compensation program effectiveness, enabling data-driven decisions across a multi-channel sales organization.
- Automated General Ledger reporting workflows, reducing cycle time and improving accuracy of financial close reporting.
Sales Compensation Analyst at Florida Blue (2015-09 – 2016-06)
- Led comprehensive 2015 compensation audit impacting ~600 external agencies, ensuring accuracy and compliance across the entire sales compensation program.
- Designed and maintained dispute-resolution tracking databases, enabling consistent, data-driven management of compensation discrepancies over time.
- Executed monthly dispute processing through advanced data mining and analysis, reducing resolution cycle time and improving agency satisfaction.
- Performed User Acceptance Testing to validate data integrity through IT system patches, safeguarding compensation system reliability.
