Parts Manager / Interim Service Manager at EquipmentShare (2026-02 – Present)
- Oversee daily parts and service operations, ensuring seamless inventory flow and minimized equipment downtime.
- Manage parts procurement, warehouse organization, and service scheduling to meet fast-paced operational demands.
Workshop Manager at Sandvik Mining and Rock Solutions (2021-09 – 2025-08)
- Increased workshop business by 133% from 2023 to 2024 through market development and strategic service alignment.
- Restructured the turret "new-for-old" program, successfully driving significant turret revenue for the workshop.
- Achieved zero findings during the 2023 and 2024 annual ISO audits by maintaining rigorous compliance and documentation standards.
- Streamlined the rock drill stripping and rebuild process to maximize labor efficiency and shorten turnaround times.
- Contributed to the capital project design and fit-out of the shop and wash bay for a brand-new facility.
- Fostered a safety-first culture by initiating daily operational huddles and implementing formal monthly safety meetings.
Warranty Manager at Sandvik Mining and Rock Solutions (2021-09 – 2025)
Concurrent / Transition Role
- Reduced average warranty claim handling time by over 50%, dropping the lifecycle from 120+ days to under 60 days within 10 months.
- Engineered a custom warranty tracking dashboard within Salesforce, maximizing visibility on active claim aging, trends, and processing times.
- Successfully executed 12-month Objective and Key Results (OKR) strategies for two consecutive fiscal years.
- Authored comprehensive warranty procedures and training frameworks, implementing them across the entire US warranty division.
- Served as the primary liaison to the Global Warranty Team, partnering directly with the Global Manager to optimize information requirements and pricing visibility between MySandvik and Salesforce.
- Facilitated major technology and supply chain integrations, including DHL and Salesforce CRM system rollouts.
Warehouse Supervisor at Kinross Gold Corporation - Bald Mountain Mine (2018-03 – 2021-08)
- Managed daily warehouse and yard logistics, delegating responsibilities to ensure alignment with department KPIs.
- Executed a comprehensive 5S organization project, drastically improving inventory accessibility and warehouse space utilization.
- Selected, trained, and mentored team members to build a collaborative, safety-focused, and high-performing culture.
Warehouse Senior Technician at Newmont Mining (2017-03 – 2018)
- Supervised daily warehouse receiving, staging, and distribution workflows while maintaining meticulous safety oversight.
- Conducted daily workplace inspections, performed Field Level Risk Assessments (FLRAs), and managed safe heavy vendor loading.
- Escorted MSHA/OSHA and executive management teams during formal workplace inspections and annual audits.
Warehouse Technician at Kinross Gold Corporation - Bald Mountain Mine (2013-02 – 2017-04)
- Managed high-volume receiving, material issues, direct charge staging, and returns for rotable parts, cores, and consignment stock.
- Monitored bulk production materials including lube, oil, fuel, cyanide, lime, and propane levels.
- Assisted the environmental department with accurate Toxic Release Inventory (TRI) reporting metrics.
Fire Assay Technician at Barrick Gold Corporation - Bald Mountain Mine (2010-04 – 2013-06)
- Tested ore, carbon, and process solution cyanide levels for high-accuracy assay and metallurgical analysis.
- Participated in Statistical Methods for Assay (SMA) Round Robins and supported MSHA inspection compliance.
Non-Commissioned Officer (NCO) at United States Army (2006-07 – 2010-06)
- Provided tactical leadership, operational accountability, and professional development to personnel under command.
