Braeden Kappler

Motivated college student with leadership and customer service experience in fast-paced environments. Strong in communication, problem-solving, and organizational management, developed through roles in hospitality and athletics. Committed to delivering results and adapting to challenges. Eager to advance business and management skills in a professional setting.

Hockey Official at USA Hockey (2021-03 – Present)

• Officiated youth and adult hockey games, ensuring fair play and adherence to rules.
• Managed on-ice disputes, utilizing conflict resolution techniques to maintain game integrity under pressure.
• Taught hockey rules and regulations, enhancing players' understanding and promoting sportsmanship.
• Clarified rulings for players, coaches, and officials, ensuring transparency and fostering respect for game decisions.
• Attended training sessions to stay updated on rule changes and officiating techniques.

Server/Busser at Butlers Pantry (2022-01 – 2024-05)

• Delivered exceptional customer service in a fast-paced dining environment.
• Addressed customer complaints swiftly to foster satisfaction and encourage loyalty.
• Coordinated with kitchen staff to enhance meal preparation and delivery efficiency.
• Maintained cleanliness and organization of the dining area throughout shifts.
• Performed opening and closing duties such as setting up the dining area and restocking supplies.
• Guided new employees on restaurant procedures and plating techniques to ensure consistent service quality.

Bachelor's in Business Administration and Management – Missouri State University (2029-05)

High School Diploma – Rockwood Summit High School (2025-05)