Braeden L

Dependable and detail-oriented Lead with 5+ years of experience in customer service, team coordination, and fulfillment operations. Proven track record of managing staff scheduling, operating within strict department budgets, and consistently delivering high-quality client experiences. Adaptable collaborator skilled in logistics, problem-solving, and communication.

Pickup & Delivery (PFS) Lead - Martin’s - Winchester, VA

(2022-07)

Promoted to PFS Lead to oversee daily department fulfillment logistics, team workflows, and supply chain inventory.

• Construct weekly employee schedules aligned with operational demand while strictly adhering to department budget constraints.
• Order, track, and manage departmental supplies to prevent fulfillment interruptions and maintain continuous service.
• Ensure precise picking, item substitution, and temperature-controlled staging for all customer online orders.
• Coordinate curbside deliveries and manage incoming customer arrival calls to maximize speed and customer satisfaction.
• Maintain strict compliance with store safety, cleanliness, and quality assurance standards.

Cashier / PFS Shopper / PFS Facilitator - Martin’s - Winchester, VA

(2020-12 - 2022-03)

• Processed cash, credit, and check payments with high accuracy while delivering friendly and efficient service.
• Resolved customer inquiries and complaints promptly, fostering a positive retail environment.

Pet Care Specialist & Dog Walker - Berryville Dog Walkers / Berryville Animal Care - Berryville, VA

(2018 - 2021)

• Managed multi-dog walks and customized play exercises tailored to specific breed temperaments and owner guidelines.
• Administered accurate feeding, hydration, and waste management routines for various small animal breeds.
• Provided reliable, long-term pet-sitting and companionship during client travel, building strong client relationships and repeat business.
• Maintained detailed logs of walking schedules, pet behavior, and nutritional notes for owner peace of mind.

Coursework - General Studies - Laurel Ridge Community College (2017-08 - 2020-05)