Braelyn Key

Customer service and management professional with nearly four years of experience working in fast-paced, customer-focused environments, including nearly three years with my current employer and four months of experience as a Closing Manager. Known for being friendly, dependable, willing to learn, and committed to helping customers and coworkers feel supported. Interested in bringing my customer service, leadership, and operational experience into banking services and continuing to build a professional career in the industry.

Closing Manager - Harps Food Stores - Lincoln, Arkansas

(2023-08)

• Oversee daily store operations during closing shifts, ensuring tasks and closing procedures are completed accurately and efficiently.
• Provide friendly and professional customer service while addressing questions, concerns, and issues as they arise.
• Handle cash and follow company procedures for accurate transactions and closing responsibilities.
• Manage multiple tasks and shifting priorities in a fast-paced environment while ensuring the store is properly maintained.

Car Hop/Drive Thru - Sonic Drive-In - Prairie Grove, AR

(2022-10 - 2023-05)

• Provided friendly and efficient customer service in a fast-paced drive-in environment.
• Took and delivered customer orders accurately while ensuring a positive experience.
• Handled cash and card transactions and followed procedures for accurate payments.
• Worked effectively as part of a team during busy periods and adapted to changing customer needs.
• Followed food safety, cleanliness, and workplace procedures.

Bachelor - Business Administration - University of Arkansas Fort Smith (2026-08)

High School Diploma - Lincoln High School (2025-05)