Brandi Brown

Results-focused management professional with 17 years of progressive leadership experience in healthcare operations, billing, collections, and provider network services. Proven ability to lead high-performing teams, optimize revenue cycles, and drive operational success through training, process improvement, and strategic planning. Excels at managing multiple priorities while maintaining high standards of time management, organization, and communication.

Highly motivated, assertive, and capable of working independently with strong attention to detail and computer proficiency.

Reimbursement Recovery Specialist at H. Lee Moffitt Cancer Center (2000-07 – Present)

• Secured timely and accurate payment of medical claims, contributing to the center's financial health.
• Analyzed and resolved payment barriers, including denied, pended, and underpaid claims.
• Monitored and followed up on unpaid claims to ensure efficient resolution.
• Filed appeals for administrative denials and managed the resolution of clinically and administratively appealed claims.
• Reviewed credit balances and payer payments in support of the Accounts Receivable Team.
• Evaluated payer refund requests for validity and filed appeals or contested requests when appropriate.
• Interpreted and defended payer contracts, Letters of Agreement, and Rate Agreements to ensure compliant reimbursement.

Collections / Network Services Team Lead at Priority Care Solutions (2018-09 – 2019-10)

• Managed and resolved outstanding insurance claims to support revenue cycle efficiency.
• Appealed denied claims and collaborated with payers to secure reimbursement.
• Maintained and reduced accounts receivable by correcting claim errors and ensuring timely resubmissions.
• Resolved appeals promptly and obtained updated insurance information to minimize delays in payment.
• Recruited, credentialed, and contracted durable medical equipment (DME) providers nationwide to expand network reach.
• Evaluated fee schedules to determine cost-effective contracting strategies.
• Collected and verified provider documentation to ensure regulatory and policy compliance.
• Processed facility updates and maintained accuracy of provider data within internal systems.
• Led, trained, and mentored a team of 10 remote and on-site representatives, improving performance and consistency in recruiting processes.

Revenue Cycle Supervisor at AllegiantMD / Envision (2005-07 – 2017-08)

• Managed billing and collections for radiologists and 14 hospitals nationwide.
• Supervised teams in billing, coding, claim submission, posting, and collections.
• Trained collections and cash application staff to meet departmental goals.
• Generated and distributed weekly/monthly AR and financial reports.
• Hired, interviewed, and onboarded new staff.
• Spearheaded the successful implementation of the Electronic Remittance Advice (ERA) system, increasing departmental efficiency and profit margins.
• Managed a team of 35 professionals.

Accounts Receivable Clerk at Mariner Surgery Center (2000-08 – 2004-02)

• Processed daily deposits and applied payments/adjustments.
• Entered medical charges for office visits and surgical procedures.
• Conducted collections and monitored delinquent accounts per guidelines.

Massage Therapist at Dr. Peter J. Doran (1996-11 – 2000-02)

• Delivered therapeutic massages targeting musculoskeletal disorders including strains, sprains, and injuries.
• Collaborated with physicians to support recovery goals for patients.
• Specialized in sports, deep tissue, and Swedish massage techniques.

High School Diploma – Springstead High School

Massage Therapy Certification in Massage Therapy – Humanities Center School of Allied Health