Brandi Farmer

Experienced professional with a diverse background in emergency communications, customer service, technical support, medical billing, healthcare administration, records management, sales, and television production. Skilled at handling confidential information, solving problems, communicating clearly, and remaining calm in high-pressure, fast-paced environments. Organized and dependable, with strong multitasking and technology skills, Often working multiple jobs at a time during early career.

Returning to the workforce after a planned career break to care for family and homeschool children. Seeking a remote position that offers some flexibility in scheduling. Comfortable interacting with the public, particularly through chat and email, with strong written communication skills.

Highly organized, dependable, and detail-oriented, with strong problem-solving abilities and the ability to work independently. Quick to learn new systems and processes, with a strong interest in developing new skills and contributing to a reliable, productive team.

Family Caregiver and Homeschool Educator at Private Family (2015-01 – Present)

Took a planned career break to care for family and manage household responsibilities.

• Homeschooled children in grades 3–5 by planning lessons, assignments, projects, and daily learning activities.
• Managed schedules, appointments, deadlines, educational materials, and competing priorities.
• Adapted teaching methods to support individual learning needs and learning styles.
• Maintained educational records and monitored academic progress.
• Developed strong organization, communication, time-management, planning, and problem-solving skills.

Customer Support Representative / Level 1 Technical Support at Arise (2012-01 – 2015-12)

• Provided customer support for AT&T and Apple services.
• Delivered Level 1 technical support and assisted customers with basic troubleshooting.
• Identified customer concerns and worked toward timely, professional resolutions.
• Explained technical information clearly to customers with varying levels of technical experience.
• Documented customer interactions and followed established support procedures.
• Managed multiple customer needs while maintaining professionalism and accuracy.

Wireless Sales Representative at Cellular Sales (2011-01 – 2012-12)

• Sold Verizon wireless phones, plans, accessories, and related services.
• Assisted customers in selecting products and services based on their needs.
• Explained product features, pricing, plans, and account options.
• Provided customer service throughout the sales process.
• Worked toward sales goals in a retail environment.
• Helped customers understand and use wireless products and services.

911 Dispatcher at Bryan County Sheriff's Office (2002-01 – 2010-12)

• Received and processed emergency and non-emergency calls.
• Dispatched sheriff's deputies, city police officers, EMS personnel, and fire departments.
• Used NCIC and GCIC systems to access and maintain law-enforcement records.
• Maintained accurate records and completed detailed reports.
• Coordinated information between emergency responders and members of the public.
• Handled confidential and sensitive information appropriately.
• Prioritized multiple calls and incidents while maintaining accuracy and professionalism.
• Made quick decisions and solved problems in a high-stress, fast-paced environment.

Medical Billing Specialist at Georgia Eye Institute (2002-01 – 2003-12)

• Processed medical billing for patients and insurance providers.
• Specialized in Medicare and Medicaid billing.
• Reviewed billing information for accuracy and completeness.
• Followed up on billing-related issues and discrepancies.
• Maintained accurate patient and billing records.
• Provided administrative support in a medical office environment.
• Protected confidential patient information.

Administrative Assistant / Receptionist / Medical Billing at Dr. Glen Palmiso, Infertility Specialist (2000-01 – 2002-12)

• Performed reception and administrative duties in a medical office.
• Scheduled appointments and assisted patients with office needs.
• Processed medical billing and maintained accurate records.
• Managed medical files and protected confidential patient information.
• Provided professional and compassionate customer service to patients.
• Supported daily office operations and communicated with patients and staff.

Production Assistant at WTOC News (1999-01 – 2001-12)

• Operated studio cameras during live and recorded news broadcasts.
• Operated the teleprompter for on-air talent.
• Assisted with television production activities before and during broadcasts.
• Worked collaboratively with production staff in a deadline-driven environment.
• Supported smooth and timely completion of live broadcasts.

High School Diploma – Richmond Hill High School (1995-01 – 1999-12)