Brandi Glasser

Highly dependable and detail-oriented administrative professional with 18+ years of experience supporting office operations, leadership, clients, vendors, and staff. Experienced in coordinating schedules, managing high-volume communications, maintaining accurate records, processing invoices and payments, coordinating vendors, supporting onboarding, and keeping daily operations organized and efficient. Recognized for professionalism, reliability, excellent communication, strong customer service, confidentiality, and the ability to manage multiple priorities in fast-paced environments.

Comfortable working independently, remotely, and as part of a team while consistently meeting deadlines and providing exceptional support.

Agent Concierge at The Platinum Group Realtors (2026-02 – Present)

• Provide administrative and client-support services to real estate agents and their clients.
• Train and educate agents on tools and resources available.
• Coordinate schedules, appointments, communications, and time-sensitive requests.
• Assist agents with day-to-day administrative and operational needs.
• Maintain accurate information, documentation, and records.
• Communicate professionally with clients, agents, vendors, and service providers.
• Manage multiple priorities while providing responsive, detail-oriented support.
• Help ensure a smooth and professional client experience.
• Provide dependable follow-through and proactive support to help agents stay organized and efficient.

Administrative Assistant / Office Administrator at LRE Corporate LLC / The Luczak Group (2022-09 – 2026-01)

• Provided day-to-day administrative and operational support to leadership, staff, vendors, and clients.
• Coordinated schedules, appointments, vendors, and service providers across multiple job sites.
• Served as a central point of contact through phone and email, ensuring information was communicated accurately and promptly.
• Tracked work orders, service requests, timelines, and completion status while maintaining accurate records.
• Managed purchasing activities, accounts payable and receivable, vendor invoices, and payment tracking.
• Coordinated onboarding for new agents and staff, ensuring documentation was accurate and complete.
• Maintained organized digital and physical filing systems for records and compliance documentation.
• Assisted with office communications and social media updates.
• Managed multiple priorities while maintaining professionalism, accuracy, and excellent customer service.
• Recognized for reliability, attention to detail, and strong communication skills.

Remote Administrative Specialist / Office Administrator / Listing & Sales Coordinator at Coldwell Banker Realty (2007-07 – 2022-09)

Remote Administrative Specialist | March 2020 – September 2022 Office Administrator | March 2016 – March 2020 Listing & Sales Coordinator | July 2007 – November 2015

• Provided comprehensive administrative and operational support in both office and remote environments.
• Coordinated schedules and time-sensitive appointments with service providers, inspectors, vendors, clients, and other professionals.
• Managed high-volume inbound and outbound phone calls while prioritizing urgent requests and competing demands.
• Communicated schedules, job details, changes, and updates clearly to multiple parties.
• Maintained accurate records, logs, files, and compliance documentation.
• Entered, updated, and maintained information in internal systems with a high level of accuracy.
• Processed accounts payable and receivable and tracked invoices and payments.
• Supported daily remote operations using Microsoft 365 applications.
• Assisted with office administration, organization, and workflow coordination.
• Built strong professional relationships through dependable service, clear communication, and follow-through.
• Recognized for professionalism, reliability, calm communication, and the ability to perform effectively in fast-paced environments.