Brandi Leath

High-performing insurance claims professional with 20+ years of progressive experience specializing in subrogation recovery, liability evaluation, arbitration negotiation, litigation coordination, and complex claims resolution within high-volume environments. Proven success managing inventories exceeding 300 files while maintaining strong recovery performance, quality standards, and customer satisfaction metrics. Recognized for leadership, coaching, and mentorship contributions, including training new claims associates, supporting operational quality initiatives, and assisting with process improvement efforts.

Experienced in multi-jurisdiction claims handling, customer resolution, and cross-functional collaboration in fast-paced insurance operations.

Subrogation/Limits Claim Specialist - STATE FARM INSURANCE - Remote

(2022-01)

• Manage complex subrogation and limits-related claims involving property damage, medical payments, and liability recovery in a high-volume claims environment
• Analyze demands, liability exposure, coverage issues, and arbitration filings to maximize recovery opportunities and support favorable claim outcomes
• Negotiate settlements with carriers, attorneys, claimants, and third parties while maintaining compliance with company standards and recovery objectives
• Maintain an active inventory exceeding 300 files while consistently meeting productivity, recovery, and quality performance expectations
• Achieve targeted recovery performance metrics through strategic negotiation, file evaluation, and escalation management
• Serve as a trusted resource for new Claims Associates and Claim Specialists by assisting with onboarding, mentorship, training support, and operational guidance
• Participate in Global Settlement Conferences involving attorneys, mediators, and claimants to facilitate negotiated resolutions
• Conduct detailed file reviews to ensure accuracy, compliance, proper documentation, and advancement of claims to the furthest appropriate point of handling
• Collaborate cross-functionally with claims, legal, underwriting, and recovery teams to support efficient claim resolution and operational consistency
• Recognized for strong customer handling, negotiation effectiveness, and ability to manage complex claim interactions in fast-paced environments

Subrogation/Medical Multiple Claim Specialist - TRAVELERS INSURANCE

(2022-01 - 2022-12)

• Managed complex subrogation recovery files involving Medical Payments, PIP, and Property Damage claims
• Evaluated liability, comparative negligence, damages, and policy coverages to support strategic recovery decisions and claim resolution
• Reviewed and responded to Arbitration Forum demands and counteroffers while negotiating favorable recovery outcomes
• Independently managed claim inventory while maintaining service, documentation, and quality expectations in a high-volume environment
• Communicated effectively with insureds, carriers, claimants, attorneys, and internal stakeholders throughout the claims process

Auto Skills Coach - TRAVELERS INSURANCE

(2022-01 - 2022-12)

• Accelerated proficiency development for Claim Representative I and II associates through structured coaching, mentorship, and operational guidance
• Served as primary resource for new hires regarding claims handling procedures, systems navigation, and workflow expectations
• Assisted Unit Managers with quality assurance reviews, file audits, and performance feedback initiatives
• Developed training materials, progress tracking systems, and onboarding support resources to improve associate development and operational consistency
• Collaborated with leadership teams, including reporting support to the Auto Vice President, regarding training progress and performance initiatives

First Party Medical/PIP Claim Handler - TRAVELERS INSURANCE

(2021-01 - 2022-12)

• Managed first-party medical and PIP claims from first notice of loss through resolution and settlement across multiple jurisdictions
• Applied state laws, statutes, policy language, and coverage interpretations to support accurate claim handling and payment decisions
• Maintained accurate reserves and ensured timely claim progression throughout the life cycle of each file
• Presented complex low-impact and injury claims to Low Velocity Protocol committees for collaborative evaluation and resolution strategy
• Selected to participate in Claims Cultural Coach initiatives and peer interview processes supporting hiring and onboarding efforts

Auto Damage Specialist – Adverse Subrogation/Auto Loss Consultation - TRAVELERS INSURANCE

(2019-01 - 2021-12)

• Handled first- and third-party adverse subrogation claims involving liability evaluation, coverage analysis, and recovery strategy
• Managed claim investigations and reserve accuracy while supporting timely claim resolution and customer communication
• Trained as a certified Auto Appraiser and applied technical vehicle damage evaluation knowledge during claim assessment
• Certified Arbitration Forums Panelist responsible for reviewing and evaluating arbitration matters
• Delivered consistent customer service and operational performance within high-volume claim handling environments

Claim Handler II – Auto Blend - TRAVELERS INSURANCE

(2015-01 - 2019-12)

• Managed first- and third-party property damage and bodily injury claims through the full claim life cycle
• Investigated liability, damages, and policy coverage issues while ensuring compliance with company standards and regulatory requirements
• Maintained timely reserve management and claim documentation accuracy
• Provided customer-focused claim resolution and effective communication with insureds, claimants, and vendors
• Assisted with peer interviews and cultural coaching initiatives for prospective claims professionals

Agency Account Representative / Insurance Sales - STATE FARM INSURANCE – DAVID WILSON AGENCY

(2013-01 - 2015-12)

• Managed personal lines insurance accounts and provided support across multiple insurance products and services
• Served as primary point of contact for policyholders regarding policy servicing, claims coordination, billing, and coverage questions
• Collaborated with underwriting and claims teams to resolve customer issues and support policy retention efforts
• Performed administrative and operational support functions within a fast-paced agency environment

Bachelor of Social Work - Social Work - Middle Tennessee State University (MTSU)