Brandi Roads

Highly-motivated proven team leader with a strong supervisory, collaborative, and analysis background seeks to transition into an environmental science role. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, where growth opportunities exist.

OPERATIONS MANAGER - West Beach Resort - Eastsound, WA

(2021-09)

• Successfully oversaw all resort operations, including front desk, housekeeping, maintenance, and guest services departments
• Developed and implemented strategic plans to enhance guest satisfaction, resulting in a significant increase in positive online reviews and repeat guests
• Implemented efficient operational procedures, resulting in improved service delivery and reduced costs
• Led a team of dedicated staff, providing guidance, training, and support to ensure exceptional guest experiences
• Increased sales in the café by 85% from the previous year.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

QUALITY ASSURANCE TECHNICIAN - Treehouse - Buckner, KY

(2021-01 - 2021-05)

• Performed analysis on in-process and finished products and R&D samples to ensure specifications are met
• Made accept/reject decisions on incoming raw materials and pre-shipment samples based on pre-established criteria
• Placed defective product on hold in accordance with procedures
• Interacted with other departments to communicate testing results
• Reviewed all production documents and investigated or corrected any missing or erroneous information
• Conducted analysis and testing on in-process and finished products to ensure all quality and food safety Critical Control Points were met as defined by the applicable HACCP plan
• Assisted internal and external personnel on documentation requests, audits, and inspections
• Assisted with the preparation and process of environmental swabs, water testing, and air sampling.

SUSTAINABILITY TREE CONSULTANT - City of Clarksville - Clarksville, IN

(2020-05 - 2020-06)

• Spearheaded tree recommendations to increase Clarksville's tree canopy, which were later approved to help decrease the urban heat island effect
• Established research on trees that are native to that specific hardiness zone and compiled lists whether they were invasive or non-invasive
• Facilitated workshops and meetings with stakeholders to discuss sustainability initiatives.
• Analyzed existing environmental policies and procedures to identify areas of improvement.
• Reviewed sustainability plans across industries to identify and implement optimal solutions.
• Gathered data, modeled trends and produced detailed reports outlining findings and recommendations.

LEAD TRAINER - Cunningham Restaurant Group - Louisville, KY

(2015-03 - 2020-03)

• Increased restaurant's overhead sales by minimizing product usage
• Implemented recyclable to-go boxes and drink containers only
• Coordinated the bi-yearly charity drive event
• Trained all new employees while influencing the company's core values.
• Led train-the-trainer sessions with subject matter experts to ensure consistency in delivery of content across departments and locations.
• Coordinated spaces and materials for all training classes.
• Explained goals and expectations required of trainees.
• Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.

SLAM PROCESS ASSISTANT (SUPERVISOR) - Amazon - Jeffersonville, IN

(2012-11 - 2015-10)

• Collaborated with an exclusive team to launch a new facility in California
• Directed and trained 20 employees
• Processed 2,000 shipments per 10-hour shift
• Ambassador of employee program that worked to identify waste and streamline processes (Kaizen).
• Participated in meetings with internal teams to discuss process changes or modifications.
• Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
• Developed process upgrades to improve production rates and reduce costs.
• Provided support to team members in resolving process-related issues.

Bachelor of Science - Sustainability And Regeneration; Minor: Biology - IU Southeast, New Albany, IN (2020-05)

AA in Applied Science - Ivy Tech Sellersburg (2017-12)