Brandi Scrivens

Customer‑focused professional with 10+ years of experience delivering exceptional service in high‑volume, fast‑paced environments. Skilled in resolving customer issues, managing complex inquiries, and providing clear, empathetic support. Known for strong communication, accuracy in documentation, and the ability to guide customers through detailed processes with patience and professionalism.

Customer Service / Case Manager - Mortellaro Law - Tampa, FL

(2025-06 - 2026-05)

Delivered high‑quality customer service to clients navigating legal and healthcare processes.

• Explained procedures and next steps in clear, customer‑friendly language.
• Managed inbound inquiries, scheduled appointments, and maintained accurate records.
• Coordinated with healthcare providers, financial institutions, and state agencies to resolve customer issues.
• Prepared and processed customer documents with strong attention to detail and compliance.

Customer Service Specialist - State of Florida (DCF) - Tampa, FL

(2016-08 - 2025-07)

• Handled high‑volume customer inquiries regarding benefits, eligibility, and account status.
• Conducted interviews, verified information, and resolved customer concerns with empathy.
• Provided clear explanations of policies, requirements, and available services.
• Maintained accurate customer records and ensured compliance with state and federal guidelines.
• Supported customers experiencing financial hardship with professionalism and compassion.

Care Coordinator / Customer Support - One Call Care Management (via Staffing Now) - Tampa, FL

(2015-07 - 2016-04)

• Assisted customers with scheduling, service coordination, and follow‑up communication.
• Responded to customer questions and concerns, ensuring timely resolution.
• Collaborated with clinical and administrative teams to improve customer experience.
• Maintained detailed documentation and supported continuity of care.

Medical Clinical Lab Assistance - Ultimate Medical Academy (2009)

Nursing Assistance - Tampa Bay Tech (2004)

Gary Adult Education