Brandice Pollard

Mortgage Loan Originator with experience in loan origination, loan processing, credit evaluation, call center operations, and administrative support. Proven ability to manage high call volumes, resolve customer issues, document interactions accurately, and guide clients through complex processes. Skilled in reviewing financial documents, maintaining regulatory compliance, delivering clear communication, and supporting both customers and internal teams in fast-paced environments.

Recognized for strong organization, attention to detail, and consistent service quality.

Seasonal Customer Service Agent – Tech Support (Chat & Phone) at Intuit TurboTax (2026-03 – 2026-04)

Seasonal customer service role providing technical support for TurboTax software

• Supported customers with TurboTax software issues via chat and phone
• Troubleshot technical problems, account access, and product navigation
• Managed high-volume inquiries while maintaining strong service quality
• Documented interactions and followed escalation procedures when needed

Mortgage Loan Originator (Contract) at Lendmire, LLC (2025-12 – 2026-02)

Contract mortgage loan originator role focused on application processing and credit evaluation

• Processed mortgage applications and verified borrower documentation
• Evaluated credit reports and financial data to determine loan eligibility
• Ensured compliance with federal and state lending regulations
• Maintained accurate records and protected sensitive consumer information
• Educated clients on loan products, terms, and application requirements
• Built client relationships through consistent communication and follow-up
• Completed ongoing training to remain current with industry standards

Mortgage Loan Originator / Loan Assistant (Contract) at Reliant Mortgage (2025-09 – 2025-12)

Contract loan assistant role providing support to loan officers and managing client documentation

• Supported loan officers with application intake and document review
• Conducted credit evaluations and verified borrower information
• Ensured adherence to lending guidelines and internal policies
• Managed client files and maintained secure documentation
• Assisted clients with understanding loan processes and next steps

Homeschool Educator at Self-Employed (2014-08 – 2025-09)

Educational role developing and implementing individualized lesson plans for homeschool students

• Developed and implemented individualized lesson plans aligned with academic goals
• Coordinated educational activities and enrichment programs to support learning
• Assessed progress and adjusted instruction to meet developmental needs

Medical Assistant at The Christ Hospital (2013-08 – 2014-08)

Medical assistant role performing clinical duties and managing patient operations

• Performed vitals, EKGs, injections, and venipuncture
• Managed physician schedules and coordinated patient flow
• Handled calls, faxes, and written correspondence
• Processed prescription requests and scheduled appointments
• Ensured HIPAA compliance and maintained patient confidentiality

Medical Assistant at Tri-State Urgent Care (2013-01 – 2013-08)

Medical assistant role in urgent care setting with clinical and administrative duties

• Completed vitals, EKGs, injections, venipuncture, X-rays, and assisted with sutures
• Managed patient check-in and check-out procedures
• Verified insurance and handled triage responsibilities
• Managed calls, faxes, and clinical documentation
• Maintained HIPAA compliance and supported clinical operations

Bachelor of Science in Criminal Justice – University of Cincinnati

High School Diploma – Liberty High School