MEDICAL OFFICE REPRESENTATIVE at Liberty Family Medicine (2022-04 – Present)
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Used basic knowledge of medical terminology in daily office tasks.
- Typed reports and correspondence, fostering internal and external communication.
- Liaised cross-functionally, assisting back-office staff with labs and tests.
- Comforted patients by anticipating anxieties and answering questions.
- Transmitted correspondence and medical records by mail, e-mail and fax.
DIRECTOR OF CLIENT RELATIONS at EMS Consultants, Ltd. (2000-06 – 2020-09)
- Oversaw regional and local sales managers and staffs.
- Reviewed operational records and reports to project sales and determine profitability.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Managed sales team to consistently achieve growth and hit sales targets.
- Monitored costs, competition and supply and demand to establish and adjust selling prices.
- Resolved customer complaints regarding sales and service.
- Represented company at trade association meetings to promote products.
