Commercial Operations Manager at Terminix/Western (Rentokil) (2026-01 – Present)
- Direct, train, and supervise staff members to ensure operational excellence.
- Analyze and improve operational processes to identify and implement strategic solutions.
- Collaborate with sales specialists and account representatives to align sales goals and execute new starts/specialized treatment options.
- Develop and manage budgets and financial forecasts to achieve company goals.
- Enforce strict compliance with industry laws and organizational regulations.
- Establish and refine organizational policies to drive consistency and performance.
- Manage quality assurance programs to maintain high service standards.
- Optimize supply chain logistics to increase efficiency and reduce costs.
- Support staff development through cross-departmental collaboration with HR.
- Mitigate operational and tactical risks through proactive tracking and analysis.
- Oversee and report key performance metrics to leadership teams.
- Identify market trends and assess opportunities for process improvement.
Pro Services Manager at Lowe's Home Improvement (2024-11 – 2026-01)
- Lead and enable a team of sales associates to deliver industry-leading contractor sales and services.
Commercial/Residential Operations Manager at Schendel Pest Services (2019-07 – 2025-02)
- Directed, monitored, and motivated service department staff to ensure high-quality service delivery.
- Provided up-to-date training to all branch service and sales personnel.
- Inspected work for compliance with company standards and audited client accounts to meet strict auditing guidelines.
Director of Inspector Development at HomeGuard Inc. (2009-07 – 2019-07)
- Trained employees on procedures and best practices to achieve organizational goals.
- Performed structural WDO and home inspections for real estate transactions, identifying damage and maintenance issues in residential and commercial buildings.
- Managed small-scale construction/rebuild projects and provided bids for requested repairs.
- Maintained high standards for customer and business relations while working independently in the field.
Field Manager / Inside Sales / Technician at Cox Communications (2005-03 – 2010-12)
- Promoted and sold services and ancillary products to residential customers through self-generation and prospecting.
- Conducted in-home sales consultations and performed post-install customer satisfaction follow-ups.
Training Partner / Bartender / Server at Darden Restaurants Inc. (2000-08 – 2005-03)
- Trained new and current employees on company standards and traveled throughout the United States to assist in opening new locations.
