Brandon Nieves

Detail-oriented Financial Crimes Analyst with over 8 years of experience seeking a challenging role to leverage data analysis and fraud investigation skills in a dynamic financial institution. Proven track record of detecting fraudulent activity, collaborating across departments, and improving operational efficiency.

Financial Crimes Analyst - M&T Bank - Buffalo, NY

(2022-06)

• Detected fraud patterns through data analysis
• Minimized customer impact by direct outreach on suspicious activity
• Collaborated with teams to combat new fraud trends
• Continually adopted new systems to improve efficiency

Customer Service Representative - Charter Spectrum - Buffalo, NY

(2021-12 - 2022-05)

• Provided responsive customer support for various issues
• Resolved technical problems using a troubleshooting decision tree
• Maintained accurate customer records

Quality Auditor - HiOperator - Buffalo, NY

(2021-08 - 2021-11)

• Communicated production inconsistencies to leadership
• Promoted adherence to quality standards
• Utilized knowledge of REG E and REG Z for review

Fraud Investigator - KeyBank

(2020-01 - 2021-03)

• Conducted investigations into unauthorized financial activity
• Surpassed productivity goals through efficient task prioritization
• Tracked illegal transactions with minimal customer disruption

Senior Fraud Analyst - HSBC Bank USA

(2017-10 - 2020-01)

• Analyzed data to uncover fraud trends using device/IP tracking tools
• Verified document authenticity
• Provided high-quality customer service during investigations
• Managed inbound/outbound calls for collections
• Used skip tracing techniques to locate debtors
• Consistently met performance targets

Maintenance Worker - Wegmans - Wegmans

(2011-02 - 2015-06)

• Performed routine maintenance and sanitation tasks
• Cleared snow and debris to ensure safety
• Resolved issues independently with minimal supervision

High School Diploma - Riverside Institute Of Technology (2010-01 - 2010-12)

Associate's degree

Upper secondary education

Some college

High school diploma or GED