Brandon Palermo

Results-driven operations leader with 10+ years of progressive experience across service, sales, and business operations, including full P&L responsibility for an $8M multi-branch operation and leadership of 45–50 employees. Proven record of improving revenue performance, controlling operating costs, strengthening customer retention, and building leadership capability. Brings a hands-on operating style that connects strategy, people, financial discipline, and field execution.

Well positioned to support growing homeservice organizations as a Fractional COO, COO, General Manager, or VP of Operations.

Branch Manager at Turner Pest Control, LLC (2023-11 – Present)

• Own full P&L performance for an $8M multi-branch operation serving the Orlando, Gainesville, and Ocala markets.
• Lead 45–50 employees across service, sales support, administrative, and field operations, aligning people, resources, and execution to business objectives.
• Delivered 5% year-over-year revenue growth in 2024 through stronger operational alignment and collaboration with sales leadership.
• Reduced operating expenses through fleet-management improvements, tighter payroll controls, inventory optimization, and reduced claims exposure.
• Improved customer retention by 3% through service-quality initiatives and proactive account management.
• Strengthened leadership bench through structured hiring, onboarding, performance management, and employee development.

Service Manager at Massey Services, Inc. (2019-11 – 2023-11)

• Managed daily operations for a high-volume pest-control division, directing field technicians and support personnel.
• Oversaw scheduling, route optimization, compliance, quality assurance, budgeting, cost control, inventory, and operational reporting.
• Implemented process improvements that strengthened service delivery and customer satisfaction.
• Developed and coached field personnel while reinforcing accountability, productivity, and service standards.

Sales Manager at AnalyticOwl (2017-08 – 2019-11)

• Led a team of 7 sales associates supporting agencies, media companies, and advertisers across domestic and international markets.
• Forecasted sales volume and profitability, established territory and regional quotas, and translated business objectives into sales action plans.
• Analyzed trends and results to guide marketing strategies, sales execution, and growth opportunities.

Account Executive at Toshiba America Business Solutions, Inc. (2014-04 – 2017-08)

• Developed new business and managed strategic client relationships in a competitive technology market.
• Conducted needs assessments, developed tailored solutions, presented proposals, and managed CRM-based pipeline and revenue forecasting.
• Partnered with product and technical teams to ensure successful implementation and customer satisfaction.

Sergeant, Army Reserve at United States Army Reserve (2020-11 – Present)

• Serve in a leadership role while balancing military responsibilities with civilian executive operations; CBRN (Chemical, Biological, Radiological, Nuclear) specialist with Hazmat Awareness and Hazmat Operations training.

Associate's Degree in Audio Recording and Production – Institute of Audio Research